Destini Corley
Phoenix,AZ
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Wells Fargo
Tempe, AZ
07.2023 - 01.2025
- Analyze research to assess the validity of client fraud disputes using multiple software programs for accurate determinations
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Provided training and guidance on best practices in fraud detection and prevention.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Answered customer inquiries and provided accurate information regarding products and services.
Fraud Analyst
J.P. Morgan Chase & Co.
Tempe, AZ
08.2020 - 06.2022
- Conducted thorough analysis to validate client fraud disputes, leveraging various tools for precise conclusions
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Conducted interviews with customers to verify their identity and validate information.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
Loan Specialist
Vanguard
Tempe, AZ
02.2019 - 08.2021
- Processed loan applications and researched suitable programs to meet client needs
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction via phone, email, and in-person interactions.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
Fraud Analyst
Freedom Financial
Tempe, AZ
01.2017 - 02.2019
- Assisted clients in reducing debt and developing effective money management strategies
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Documented all investigative findings in a clear, concise manner for senior management review.
Education
High School -
Marcos De Niza High School
05.2017
Skills
- Procedure review
- Telephone and email etiquette
- Fault tracing & correction
- Account information review
Timeline
Fraud Analyst
Wells Fargo
07.2023 - 01.2025
Fraud Analyst
J.P. Morgan Chase & Co.
08.2020 - 06.2022
Loan Specialist
Vanguard
02.2019 - 08.2021
Fraud Analyst
Freedom Financial
01.2017 - 02.2019
High School -
Marcos De Niza High School