Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akia Smith

Harvey,LA

Summary

Analytical and insightful Fraud Analyst known for high productivity and efficiency in task completion. Possess specialized skills in data analysis, pattern recognition, and risk assessment. Excel at problem-solving, critical thinking, and decision-making to identify and mitigate fraudulent activities effectively.

Overview

4
4
years of professional experience

Work History

Fraud Analyst

CBE Companies Inc.
Clarksville , TN
03.2023 - 05.2024
  • Provided training and guidance on best practices in fraud detection and prevention.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.

Customer Service Cashier

7 Eleven Gas Station
Clarksville , TN
09.2023 - 02.2024
  • Processed credit card transactions accurately and efficiently.
  • Built and maintained productive relationships with employees.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Server

Bourbon House
New Orleans, Louisiana
07.2021 - 12.2021
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Best Personnel
Philadelphia, Pennsylvania
08.2020 - 12.2020
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

High School Diploma -

Delgado Community College
New Orleans, LA
06-2011

Skills

  • Fraud prevention
  • Account information review
  • Procedure review
  • Fraud and anomaly analysis
  • Typing
  • Communication
  • Effective communication
  • Verbal and written communication
  • VIP customer support
  • Trained in [software]
  • Fraud identification
  • Fraud detection
  • Call management
  • Fraud patterns
  • Telephone and email etiquette

Timeline

Customer Service Cashier

7 Eleven Gas Station
09.2023 - 02.2024

Fraud Analyst

CBE Companies Inc.
03.2023 - 05.2024

Server

Bourbon House
07.2021 - 12.2021

Server

Best Personnel
08.2020 - 12.2020

High School Diploma -

Delgado Community College
Akia Smith