Bruno Delgado
Houston,TX
Summary
Fraud professional prepared to address and resolve complex fraud cases. Extensive experience in conducting thorough investigations and implementing risk management protocols. Known for strong collaboration skills and ability to adapt to dynamic environments. Adept at leveraging analytical tools and maintaining high ethical standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Corebridge Financial
10.2018 - Current
- Analyze financial and non-financial transactions for trends indicating fraudulent activities
- Provide feedback on fraud related escalation to Elder & Vulnerable team (EVCC), Anti-Money Laundering (AML), Special Investigations Unit (SIU), etc...
- Pindrop, review voice analytics and digital footprint of incoming calls, reviewing trends that may lead to fraud related cases
- Provide quality training among team members and associated business partners
- Maintain detailed records of fraud investigations for escalations and/or audits
- Coordinate efforts with other business units, Agents, and plan participants to mitigate any fraud related activity
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborate with IT partners for improvement on daily reporting based on identified analytics and trends
Sr. Operations Processor
AIG Retirement Services
09.2017 - 10.2018
- Reviewed and processed payment requests to satisfy annual Required Minimum Distributions (RMD) payments in accordance with IRS requirements
- Processed manual check payments to participants
- Maintained quality score of 95% and above
- Processed average of 55 transactions daily
- Collaborated with Call Center as borrowed resourced in assisting with Technical Support and Account Security investigations
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
Client Service Representative
VALIC
08.2015 - 09.2017
- Communicated with clients regarding account services, statements, and balances
- Handled daily volume average of 60 calls
- Rated as Top Performer in Call Center operations
- Managed Technical Support/Security Investigations for Call Center
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Client Care Center Liaison
VALIC
07.2012 - 08.2015
- Managed internal and participant outgoing mailings
- Managed Technical Support/Account Security teams
- Assisted with event organization and coordination
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Worked with Call Recording team in assisting with Spanish Translations for IVR system
Education
BBA - Insurance And Risk Management
University of Houston - Downtown
Houston, TX12-2022
Associate of Science -
Lone Star College System
Spring, TXSkills
- Microsoft Office
- Verbal and written communication
- Trend analysis
- Transaction monitoring
- Loss prevention
- Anti-fraud systems
- Telephone and email etiquette
- Case management
- Adobe Acrobat
- Cloud Services
- Fraud detection
- Training and Development
- Cultural Awareness
- Procedure review
- Fraud prevention
- Cybersecurity
- Data analysis
- Dispute resolution
Certification
University Associate Certified Risk Manager, 12/01/20
Accomplishments
- Annual review recognition of Above & Beyond performer multiple years.
- Achieved $0 in losses by completing detailed reviews with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Fraud Analyst
Corebridge Financial
10.2018 - Current
Sr. Operations Processor
AIG Retirement Services
09.2017 - 10.2018
Client Service Representative
VALIC
08.2015 - 09.2017
Client Care Center Liaison
VALIC
07.2012 - 08.2015
Associate of Science -
Lone Star College System
University Associate Certified Risk Manager, 12/01/20
BBA - Insurance And Risk Management
University of Houston - Downtown
Similar Profiles
Scott MuellerScott Mueller
Commissions Specialist at Corebridge FinancialCommissions Specialist at Corebridge Financial
Abigail BaidooAbigail Baidoo
Actuarial Intern (Variable Annuity Pricing) at Corebridge FinancialActuarial Intern (Variable Annuity Pricing) at Corebridge Financial
Jennifer FreudenbergJennifer Freudenberg
Business Analyst Manager at Corebridge FinancialBusiness Analyst Manager at Corebridge Financial