Destini Givens
La Vergne,TN
Summary
Highly motivated Financial Coordinator and Administrative Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Financial Coordinator
Barbieri Orthodontics
08.2023 - Current
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Prepared balance sheets, cash flow reports and income statements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Clerical Support Specialist II
Galen Medical Group
03.2021 - 08.2023
- Integral role in launch of Lifestyle Medicine practice.
- Obtain and accurately enter patient demographic, insurance, and financial information from patient or guarantor
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Utilize communication skills to educate patients on required forms and obtain necessary signatures
- Protect the financial integrity of the facility by collecting patient liability or discussing payment options
- Maintain accuracy in collecting patient information, issuing medical files, and processing patient admissions
- Assisted with onboarding of new employees.
Lead Staffing Coordinator
Hamilton Family YMCA
10.2018 - 08.2020
- Provide leadership and oversight to Child Watch Staff
- Assist with departmental scheduling, meetings and trainings
- Cultivate and maintain positive relations with parents and staff
- Plan and implement program activities that are culturally relevant, developmentally appropriate and consistent with YMCA values
- Adhere to program standards including safety and cleanliness standards
- Follow YMCA policies and procedures regarding medical and disciplinary situations, child abuse prevention, and emergencies
- Performed wide-ranging administrative, financial and service-related functions.
Head Cashier, Sales Associate
Footaction USA
11.2016 - 11.2019
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered and providing a positive purchasing experience
- Responsible for all money handling, credit card transactions and accurate balancing of cash drawers
- Directly contributed to exclusive merchandise inventory by being a regional top performer in the region
- Responsible for professionally resolving customer concerns in a courteous and helpful manner
Education
Bachelor of Science - Psychology (Family Studies)
University Tennessee Chattanooga
05.2024
Associate of Science - Psychology
Chattanooga State Community College
05.2022
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2019
Skills
- Accounts Receivable
- Financial Planning
- Internal Controls
- Payment Collection
- Verbal and written communication
- Telephone Etiquette
- Data Entry
- Appointment Scheduling
- Teamwork and Collaboration
- Conflict Resolution
- Project Planning
- Customer Relations
Timeline
Financial Coordinator
Barbieri Orthodontics
08.2023 - Current
Clerical Support Specialist II
Galen Medical Group
03.2021 - 08.2023
Lead Staffing Coordinator
Hamilton Family YMCA
10.2018 - 08.2020
Head Cashier, Sales Associate
Footaction USA
11.2016 - 11.2019
Bachelor of Science - Psychology (Family Studies)
University Tennessee Chattanooga
Associate of Science - Psychology
Chattanooga State Community College
High School Diploma -
Ooltewah High School
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