Destini Horn
Houston
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Concierge
O'Connor & Associates
03.2024 - Current
- Conducting site visits to review the conditions and take photos of the property to build a stronger case for the agents, at the clients yearly tax hearing.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Entered and submitted important information and documents required for the clients case.
Customer Service/Collections Representative
O'Connor & Associates
05.2022 - Current
- Participated in a web-based and instructor-led training sessions to review performance techniques and respond to new and challenging situations. Kept records of customer interactions and transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about the services and fees.
- Processed refund checks and routed them to our Scanning Team.
- Collected and processed payments.
Server/Hostess/Cashier Team Lead
Dennys Restaurant
04.2021 - 05.2022
- Greet customers in our establishment, managed customer related issues, and escort customers to the dining area. Multitask ability in a fast-paced work environment, while providing accurate wait times. Willingness to help others when needed. Operated POS system to receive cash and credit card payments. Delivered high levels of customer service using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons or AARP cards.
Education
High School Diploma -
Macarthur High School
Houston, TX05.2021
Skills
- Transaction Processing
- POS System and Ordering Platforms
- Call Documentation
- Invoice Preparation and Processing
- Data Entry
- Multitasking and Prioritization
- Refund Processing
- Calm and Professional Under Pressure
- Scheduling appointments
- Training and mentoring
Certification
- Communicate with Tact & Professionalism, O'Connor & Associates - 2022
- Texas Food Handlers Certificate - 11/2021
- TABC Approved Seller Certificate - 4/2023
Timeline
Customer Service Concierge
O'Connor & Associates
03.2024 - Current
Customer Service/Collections Representative
O'Connor & Associates
05.2022 - Current
Server/Hostess/Cashier Team Lead
Dennys Restaurant
04.2021 - 05.2022
High School Diploma -
Macarthur High School
- Communicate with Tact & Professionalism, O'Connor & Associates - 2022
- Texas Food Handlers Certificate - 11/2021
- TABC Approved Seller Certificate - 4/2023
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