Destini Horn
Houston
Summary
Dynamic and detail-oriented professional with a proven track record at Sun Coast Resources Inc as well as O'Connor & Associates. Skilled in cash handling and delivering exceptional customer service, my strong phone demeanor and attention to detail ensure effective account resolution and client satisfaction.
Overview
5
5
years of professional experience
Work History
Collections Representative
Sun Coast Resources Inc.
02.2025 - Current
- Using different platforms to research any additional information needed to resolve the account, in an accurate and timely matter.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments on accounts.
Client Service Concierge
O’Connor & Associates
03.2024 - 08.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained accurate and up-to-date records of guest information
- Took photos for clients to help build a strong case for their tax appeals
Customer Service Representative
O’connor & Associates
05.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Server/Cashier
Dennys Restaurant
04.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies and clean my tables/ area.
Education
High School Diploma -
MacArthur High School
05-2021
Skills
- Great phone demeanor
- Property tour management
- Cash handling
- Training and mentoring
- Data entry
- Attention to detail
Timeline
Collections Representative
Sun Coast Resources Inc.
02.2025 - Current
Client Service Concierge
O’Connor & Associates
03.2024 - 08.2024
Customer Service Representative
O’connor & Associates
05.2022 - 03.2024
Server/Cashier
Dennys Restaurant
04.2021 - 05.2022
High School Diploma -
MacArthur High School