Destini Pierce
Katy
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
PJ's Coffee
02.2025 - 06.2025
- Prepared and served high-quality beverages according to standard recipes.
- Maintained cleanliness of work area and equipment to ensure safety and hygiene.
- Assisted customers with menu selections and provided exceptional service.
- Operated espresso machine and other brewing equipment efficiently.
- Managed cash register transactions accurately and efficiently.
- Adapted quickly to fast-paced environment while maintaining quality standards.
- Learned product knowledge to enhance customer experience and recommendations.
Server
Alamo Drafthouse
06.2019 - 01.2025
- Provided excellent customer service by taking orders and ensuring timely delivery of food and beverages.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and adherence to dietary restrictions.
- Handled cash transactions efficiently, balancing cash register at the end of shifts.
- Adapted to fast-paced environments while managing multiple tables and prioritizing customer needs.
- Participated in training new servers on menu items, service protocols, and restaurant policies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained new staff on service protocols, menu knowledge, and customer interaction techniques.
Server
Seasons Harvest
06.2023 - 04.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed order accuracy by efficiently processing food and beverage requests using point-of-sale system.
- Coordinated with kitchen staff to streamline service flow during peak hours, reducing wait times for guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender and Sever
Whiskey Cake Kitchen & Bar
09.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cross trained behind the bar
Education
No Degree - Exercise Science
University of Houston
Houston, TX05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Safe food handling
- Excellent memory
Certification
Certified with a food handlers certificate and TABC certificate
Timeline
Barista
PJ's Coffee
02.2025 - 06.2025
Server
Seasons Harvest
06.2023 - 04.2024
Bartender and Sever
Whiskey Cake Kitchen & Bar
09.2022 - 05.2023
Server
Alamo Drafthouse
06.2019 - 01.2025
No Degree - Exercise Science
University of Houston
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