Destini Ramsey
Belington,WV
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure a medical coding position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
United Hospital Center
07.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Extensive work history in a multi specialty clinic.
- Worked closely with specialists such as Orthopedics, ENT, Urology, Hematology and Cancer center, Infectious disease, and Rheumatology.
Delivery Driver/ Cook
Fox's Pizza
12.2014 - 07.2016
- Delivered food to customer doorsteps..
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Supervisor
Spencer's Gifts
09.2014 - 01.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associates - Medical Coding
West Virginia Junior College- Bridgeport
Bridgeport Wv07.2023
Associates - Medical Assisting
West Virginia Junior College - Morgantown
Morgantown, WV03.2016
Skills
- Knowledge of CPT
- Knowledge of ICD-10
- Knowledge of HCPCS
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Adaptable
- Documentation abilities
- Advanced Note-taking
- Medical Procedures
- Laboratory Specimen Collection
- Appointment Setting
- Medical Records Management
- Trustworthy companion
- Payment Collection
Certification
- CPC - Certified Professional Coder
Timeline
Medical Assistant
United Hospital Center
07.2016 - Current
Delivery Driver/ Cook
Fox's Pizza
12.2014 - 07.2016
Supervisor
Spencer's Gifts
09.2014 - 01.2016
Associates - Medical Coding
West Virginia Junior College- Bridgeport
Associates - Medical Assisting
West Virginia Junior College - Morgantown