Lamarica Crawford
St. Louis,MO
Summary
A highly accomplished, talented and professional health care administrator with nine years of diverse experience in the hospital and corporate sector. Collaborative and ethical leadership abilities with experience in mentoring staff. Good communicator with strong interpersonal skills. Offers a strong foundation in economics, finance, and management to lead the team to provide optimal patient care.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Mercy South Hospital
10.2023 - Current
- Check patients into the hospital
- Collect patients information
- Collecting patient co-payments or deductibles at the time of service
- Accurately entering patient information into the electronic medical record (EMR) system
Patient Coordinator II
United BioSource Corporation
02.2020 - 02.2022
- Provided administration support and coordination for all aspects of patient care for both new and/or established patients.
- Processed program enrollments via e-mail or web.
- Maintained 100% confidentiality, security, and integrity of the management of patient information according to HIPPA Guidelines.
- Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable
PCA Personal Care Assistant
Continuum of Care
04.2017 - 01.2020
- Assist clients with bathing, showering, grooming, and other personal hygiene tasks
- Assist clients with transfers and walking as needed
- Cook, meal preparation, and assist in feeding clients as needed
- Clean client’s home
- Engage clients in activities like reading, talking, and playing games
- Accompany clients to community and outside of home events
- Record and report changes in the client’s physical condition, behavior or appearance
- Document services delivered in accordance with policies and procedures
- Provide transportation for medical appointments, errands, and grocery shopping
- Reminders for clients to take medications at the proper time
- Help with laundry- all kinds of daily living activities
Service Desk Representative
KMart
09.2014 - 01.2016
- Greeted customers, answered incoming calls, and provided excellent customer service
- Assisted customers with western union, money orders, money wiring, and cashing customers checks
- Assisted with exchanges/returns
- Managed money, operated registers, and supervised other cashiers
Customer Service Representative
Convergys
12.2013 - 01.2014
- Assisted customers with cancelling wireless phones as part of the Mobile Cancellation Department
- Provided excellent customer service
- Operated different systems to cancel wireless phone(s)
Receptionist
St. Louis Injury and Rehabilitation Center
01.2011 - 11.2013
- Completed 90 hours as an Externship and hired for employment.
- Answered incoming and outgoing calls concerning patients' accounts.
- Performed receptionist duties-greeted patients, sorted mail and data entry.
- Maintained patients' files.
- Investigated benefits to verify eligibility for Medicaid, Medicare, as well as commercial insurance by phone
- Obtained prior authorization, initiated requests, and followed up to provide the additional required information
- Communicated with patients to obtain information required to process prescriptions, access benefits, and attain co-pay cards.
Education
High School Diploma -
Webster Groves High School
Saint Louis, MO 05.2007
Diploma - Medical Coding and Billing
Missouri College
St. Louis, MO01.2011
Skills
- Medical Terminology
- Knowledge of ICD-9
- Knowledge of CPT
- Knowledge of HCPCS
- HIT Basic Guidelines
- Proficient in Microsoft Office
- 10 key Data Entry
- Medicare and Medicaid Billing
- Multi-line phone system
- Retail Sales
- Excellent Customer Service
Timeline
Patient Access Representative
Mercy South Hospital
10.2023 - Current
Patient Coordinator II
United BioSource Corporation
02.2020 - 02.2022
PCA Personal Care Assistant
Continuum of Care
04.2017 - 01.2020
Service Desk Representative
KMart
09.2014 - 01.2016
Customer Service Representative
Convergys
12.2013 - 01.2014
Receptionist
St. Louis Injury and Rehabilitation Center
01.2011 - 11.2013
Diploma - Medical Coding and Billing
Missouri College
High School Diploma -
Webster Groves High School
Similar Profiles
Shaunyce WeeklyShaunyce Weekly
Phlebotomist at Mercy South HospitalPhlebotomist at Mercy South Hospital
Hannah AtkinsHannah Atkins
Registered Respiratory Therapist at Mercy South HospitalRegistered Respiratory Therapist at Mercy South Hospital
Melissa WallaceMelissa Wallace
Patient Care Technician at Mercy South HospitalPatient Care Technician at Mercy South Hospital
Alayna DucharmeAlayna Ducharme
Quality Assurance Lead at Peraton, LLCQuality Assurance Lead at Peraton, LLC
Jill GuessJill Guess
Office Coordinator, Division of Cardiothoracic Surgery at Washington University School of Medicine in St. Louis, MOOffice Coordinator, Division of Cardiothoracic Surgery at Washington University School of Medicine in St. Louis, MO