Destini Taylor
Miramar,FL
Summary
Results-driven and adaptable, I thrive in fast-paced environments and consistently exceed goals. I leverage hands-on experience and clear thinking to deliver impactful solutions and support high-performing teams.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Walgreens Call Center
- I worked at a high operating call center at Walgreens where I worked with a pharmacist to ensure patients receive the correct medications and in a safe manner. On the calls I'd take, I'd handle patients prescriptions, I'd help fill them, check the status and help locate there prescriptions, as well as preform inventory audits.
Outbound Call Center Agent
Planet Fitness
Pembroke Pines, FL
04.2025 - Current
- Conduct outbound calls to promote membership options and services.
- Assist in addressing member inquiries and resolving concerns effectively.
- Maintain accurate records of interactions in the customer relationship management system.
- Collaborate with team members to enhance communication strategies and outreach efforts.
- Followed up with potential leads to nurture relationships and drive conversions.
- Adapted quickly to new tools and processes for improved call efficiency.
- Provide feedback on common issues to assist in refining training materials for new agents.
- Participate in team meetings to discuss performance metrics and best practices for customer engagement.
Education
High School -
Everglades High School
Associate of Arts - Sonography
Keiser University
Fort Lauderdale, FL04-2028
Skills
- I am a motivated and goal-oriented individual who works hard to achieve my objectives with a positive attitude I stay involved in my community by volunteering, including helping organize fair events, participating in environmental clean-up efforts, and supporting the Boys and Girls Club, all of which reflect my commitment to making a positive impactour Earth, and supporting the Boys and Girls Club, underscores my dedication to making a meaningful impact in my community
- Currently enrolled in classes at Keiser University With sonography as my major, I am preparing myself to enter the medical field
- I aim to show my value as a team member in every opportunity by bringing strong enthusiasm, good communication skills, leadership, and the ability to manage tasks effectively
- Problem-solving skills
Awards
Perfect Attendance, Business certification, Photoshop Certification, A B honor roll
Timeline
Outbound Call Center Agent
Planet Fitness
04.2025 - Current
Pharmacy Technician
Walgreens Call Center
High School -
Everglades High School
Associate of Arts - Sonography
Keiser University