Destinie Davis
Natchitoches,Louisiana
Summary
Proven in enhancing customer satisfaction and streamlining service operations, I excelled at Teleperformance USA by leveraging skills in application support and escalation management. Demonstrated ability to manage high call volumes and improve service recommendations, contributing to a significant increase in support efficiency. Expert in software installation with a strong focus on results and customer service excellence.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
AT&T Wireless
12.2022 - 06.2024
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Amazon
07.2020 - 10.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Support Representative
Teleperformance USA
01.2018 - 05.2020
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Education
High School Diploma -
Many High
Many, LA05.2010
Skills
- Application support
- Service support
- Software Installation
- Escalation management
- Service Recommendations
- Account updating
- Performance Testing
- Call Center Operations
Timeline
Technical Support Representative
AT&T Wireless
12.2022 - 06.2024
Customer Service Representative
Amazon
07.2020 - 10.2022
Technical Support Representative
Teleperformance USA
01.2018 - 05.2020
High School Diploma -
Many High
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