Destinie Soto
Lakeland,FL
Summary
I am a dedicated individual with over 10 years of customer service experience. I am seeking a job where I can use my communication skills to resolve customer issues and contribute my skills, knowledge and experience to a company that will enable me to develop my career
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Faneuil
Orlando, FL
07.2021 - 08.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved accounting, service and delivery terms
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
SunPass
Orlando, FL
03.2017 - 04.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Greece Arcadia High School
Rochester NY06.2007
Skills
- Call center experience
- Complaint handling
- Issue resolution
- Skill development
- Inbound and outbound calls
- Product knowledge
- Continuous improvement
- Employee retention
- Relationship building
Timeline
Customer Service Representative Team Lead
Faneuil
07.2021 - 08.2024
Customer Service Representative
SunPass
03.2017 - 04.2021
Greece Arcadia High School