DESTINIE THOMAS

• Principal point of contact for HR and employees for all Health and Welfare inquires regarding coverage and plan policies including Medical, Dental, Vision, Prescription Drug, Life, Disability, and Supplemental Insurance.
• Manage escalated employee issues and haste enrollments.
• Liaison for benefit administrator and carriers to resolve and troubleshoot file issues and enrollment errors.
• Perform monthly audits to assure compliance with plan provisions.
• Routinely analyze and reconcile benefit premium deduction discrepancies and SCA fringe benefit discrepancies.
• Participate in open enrollment testing ensuring accuracy of rates for upcoming plan year, and benefits material including updating benefits packages and benefits website, language, content, and documents.
• Managed the tracking of new employee HC-5 forms process ensuring compliance with Hawaii State Law.
• Resolve Direct Bill balances for employees returning from leave of absence (LOA) to ensure accurate premiums are withheld upon return.
• Manage manual enrollments and terminations with HMSA and MCS for Hawaii and Puerto Rico population.
• Conduct benefit portion of new hire orientation providing new employees the first introduction to company benefits and update Benefits orientation deck annually.
• Fulfill complex data requests for union negotiations.
• Manage short and long-term disability and Family Medical Leave claims ensuring HR responses timely to open claim.

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• Arranged Pacific Architect and Engineers first onsite health fair hosting over 10 benefit vendors to discuss wellness and financial health with staff.

• Coordinated with Cigna to host onsite Health Improvement Your to positively impact individual health.

• Enrolled employees in employer-paid commuter and transit benefits program by way of WMATA site and managed employee inquires for both employee and employer paid commuter transit program.

• Responded to 1st tier inquires in the benefits mailbox within two days.

• Completed employee form requests including Medicare, HIPP, EDD, disability insurance, and Rawlings employee verification forms.

• Timely processed all benefits invoices.

• Updated vendor contacts document quarterly ensuring current contact information for various benefit vendors.

• Coordinated communication with external processing companies that split-funds with or provide daily reporting to Rapid Advance.
• Managed account related issues prior to funding, review file documentation and make sure all items needed are requested.
• Maintained close and regular contact with clients ensuring communication of loan requirements to and from all parties are both clear and unambiguous.
• Worked closely with Sales Team, Underwriting, and other departments to ensure transparency of advances to find the best solution for clients.

• Input and updated staff applications by way of WMATA database and determined and allocated internal staff monthly transit subsidy.

• Managed job applications on Monster and notified applicants on the status of their application.
• Scanned and uploaded documents into eOPF to the appropriate employee folder.
• Provided guidance and information on application requirements on vacancy announcements to Executive Resources Director.
• Created and updated Presidential appointees, Senior Executive Service (SES), and Schedule C position folders.
• Assisted in the production of SES ans Schedule C certificates and awards.
• Maintained and updated activity log sheets and prepared weekly status update report on selections and new hires.
• Verified and entered payroll documents into HR Connect and conducted a quality review of all personnel actions once they were entered.

• Proofread and drafted HR Director correspondences, memos, and prepared bi-weekly reports.
• Developed new office record keeping, cataloging and labeling practices.
• Created and edited documents, charts, tables, and graphs for special projects.
• Organized internal and external meetings and coordinated travel for special projects.
• Served as a liaison between staff and office leadership.