Jordan Miles
Springfield,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration position. Actively holding security clearance.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer
PAE
McLean, VA
11.2021 - Current
- Obtained and held top secret level security clearance
- Withheld building security by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Effectively notated and reported day-to-day actions and events.
- Communicated with security team and building supervisors using two-way radios, and other technological devices.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Relief Manager
Public Storage
Fairfax, VA
03.2021 - 09.2021
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Answered customer questions via call and in person and provided immediate assistance to deliver exemplary service.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled customer complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs to identify required repairs and maintenance.
- Introduced prospective renters to types of storage units available and performed tours of premises.
Shift Lead
Lolli And Pops
Fairfax, VA
03.2019 - 03.2021
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
South County High School
Lorton, VA06.2019
Skills
- Detailed Activity Logs
- Innovative
- Collaboration Skills
- Leadership Skills
- Excellent Observation Skills
- Customer Service
- Administration and Reporting
- Managing Operations and Efficiency
- Property Management
- Complaint Investigation
- Information Confidentiality
- Issue and Conflict Resolution
Security Clearance
- Top secret level clearance (November 2021-present)
Professional Skills & Training
- Microsoft Word, Excel, Powerpoint, Google Docs
- Counterpoint
Timeline
Unarmed Security Officer
PAE
11.2021 - Current
Relief Manager
Public Storage
03.2021 - 09.2021
Shift Lead
Lolli And Pops
03.2019 - 03.2021
High School Diploma -
South County High School
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