DESTINY AALIYAH FELIZ
Summary
A highly motivated professional with extensive experience in delivering exceptional customer service within the healthcare industry. Proven ability to work effectively with diverse populations and adapt seamlessly to various settings. Skilled in managing patient accounts, resolving inquiries efficiently, and fostering strong relationships built on trust and empathy. Adept at handling multiple tasks in fast-paced environments while maintaining a commitment to patient satisfaction. Strong communication and problem-solving abilities, ensuring smooth patient experiences and operational excellence. Dedicated to continuous professional growth and leveraging expertise to enhance service quality and efficiency.
Overview
7
7
years of professional experience
Work History
SESSION ASSISTANT
NEW YORK-PRESBYTERIAN/ WEILL CORNELL MEDICINE
10.2022 - Current
- Answer phone inquiries from patients regarding their healthcare needs
- Verified patient insurance coverage before scheduling appointments such as follow ups, infusion treatments, blood work and imaging scans
- Obtaining authorization for imaging scans, medication and understanding of ICD and CPT codes
- Completing MAS transportation form 2015 & 2020 for medicaid patients
- Provide new hires with training and help them navigate through the EPIC system
- Working closer with assigned providers to provide the necessary help with MedONC
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries
- Perform other duties as required
PATIENT ADMINISTRATIVE RECEPTIONIST
MANHATTAN ORAL FACIAL SURGERY LLC
10.2020 - 10.2022
- Greet patients upon arrival while providing the appropriate level of service
- Schedule patient appointments if they are interested in obtaining dental oral surgery
- Register patients into the computer system and call dental insurance for oral surgery approval
- Answer phone calls and manage the flow of traffic in the office
- Scan patient documentation in the computer system at the end of day
- Perform other duties as required
RETAIL SPECIALIST
NEIGHBORHOOD WOMEN COLLECTIVE INC
11.2019 - 03.2020
- Greeted and acknowledged customers while providing the appropriate level of service
- Exercised sound judgment in effectively addressing customer concerns
- Followed appropriate guidelines of merchandise presentation, signage and display
- Supported and maintained a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
- Arranged and display merchandise to promote sales
- Performed other duties as required (example; steaming, folding and organizing clothing.)
SUMMER SCHOOL TEACHER ASSISTANT
A. PHILIP RANDOLPH CAMPUS HIGH SCHOOL
07.2019 - 08.2019
- Collaborated as needed with summer school teacher and other existing school team
- Complied with administrative duties as required (example; took student attendance, incorporated student grades in school data base, made required photo copies of documents, kept student files organized while ensuring case record confidentiality.)
- Established and enforced rules for behavior to maintain order in classroom
- Encouraged student independence and academic achievement by exploring new concepts and activities
- Observed students' performance and record relevant data to assess progress
AFTER-SCHOOL TUTOR
09.2018 - 05.2019
- Assisted students with developing positive academic strategies to improve learning and boost self-confidence
- Explained difficult concepts, terms and theories in easy-to-understand terminology
- Created and maintained warm and welcoming tutoring environment conducive to learning
- Reviewed curricula topics and assignments
- Provided student positive and constructive feedback
- Provided feedback on progress to students' parents/caregivers
TEACHER ASSISTANT
LITTLE BRIGHT STAR DAYCARE
07.2018 - 08.2018
- Followed all OSHA requirements; ensured sanitary conditions were in place at all times
- Developed and maintained consistent, positive relationships with children
- Explained and enforced classroom rules to create safe and disciplined learning environment
- Assisted daycare provider with the development of program goals and early childhood activities
- Organized and lead activities designed to promote physical, mental and social development (example: games, arts and crafts, and music, storytelling and field trips)
- Performed additional duties as assigned by daycare provider
Education
Expected Graduation -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York, NY06-2025
REGENTS DIPLOMA -
HIGH SCHOOL FOR ENVIRONMENTAL STUDIES
New York, NY06.2020
Skills
- Effective Under Pressure
- Prioritization and Time Management
- Effective Organizational Skills
- Childcare Experience
- Patient Interaction Experience
- Proficiency in Microsoft Office Suite
- Bilingual Communication Skills in English and Spanish
- Insurance Verifications and Authorizations
- Knowledgeable in CPT Coding
- Knowledgeable of ICD Codes
- Experience with EPIC System
- Comprehensive Knowledge of Medical Terms
- Patient Confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SESSION ASSISTANT
NEW YORK-PRESBYTERIAN/ WEILL CORNELL MEDICINE
10.2022 - Current
PATIENT ADMINISTRATIVE RECEPTIONIST
MANHATTAN ORAL FACIAL SURGERY LLC
10.2020 - 10.2022
RETAIL SPECIALIST
NEIGHBORHOOD WOMEN COLLECTIVE INC
11.2019 - 03.2020
SUMMER SCHOOL TEACHER ASSISTANT
A. PHILIP RANDOLPH CAMPUS HIGH SCHOOL
07.2019 - 08.2019
AFTER-SCHOOL TUTOR
09.2018 - 05.2019
TEACHER ASSISTANT
LITTLE BRIGHT STAR DAYCARE
07.2018 - 08.2018
REGENTS DIPLOMA -
HIGH SCHOOL FOR ENVIRONMENTAL STUDIES
Expected Graduation -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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