destiny alexander
Fort Worth,TX
Summary
Seeking placement in a reputable company to align with its vision and contribute to growth. Aspiring to achieve a significant position within the organization, aiming to earn the respect and admiration of colleagues. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Specialist Supervisor
JPMorgan Chase & Co
08.2021 - 12.2024
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Document customer account activities thoroughly and concise
- Demonstrates personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of our company Sabre trained on all platforms
Business Banker
Wells Fargo
04.2020 - 08.2021
- Assist customers with there bank accounts as well as process payments and send out new cards
- Help customers understand there account charges due to inactivity and late fees
- Established connection with customers and assisting with doing business accounts also assist with fraud
Customer Service Representative
ADT Security Services
10.2019 - 04.2020
- Help customers with their security systems Analyze the root cause of the problem walk customer through steps of resetting alarm system activating and deactivating systems
Jpay Service Specialist
Securus Technologies, Inc
01.2018 - 09.2019
- Take payments for customers loved ones incarcerated, help with purchasing stamps, and commissary
- Proof read letters determine if guidelines are acceptable
- Find if member has been relocated or released
Billing / Collection Specialist
Spectrum
01.2014 - 12.2017
- Provides basic customer support related to Spectrum services, including handling billing inquiries and payments
- Process customer orders in a courteous, efficient and timely manner
- Effectively present and discuss Spectrum products and services
- Made outbound /inbound calls for follow up on payments
- Handled100,300 calls a day collecting on accounts that are30,60, and90 days past due
- Made payment arrangements for cable and cell phone bills
Technical Support
Telvista Call Center
08.2011 - 12.2013
- Assist customer's with problems that their having with phone, internet, and cable service also guide cx on how to connect and disconnect wires concerning the tv, internet, and phone
Education
High school or equivalent - undefined
05.2011
Skills
- Client Assistance Specialist
- Client Relations Specialist
- Client Relationship Management
- Client Support
- Customer Support
- Skilled in Microsoft Office Applications
- Customer Relationship Management in Banking
- IT Problem Resolution Skills
- Technical Support
- Expertise in Finance
- Fluent in English
- User Support and Troubleshooting
- Network Management
- Troubleshooting
- Skilled in Microsoft Windows Operations
- IT Assistance
- LAN Configuration Expertise
- Experienced in Zendesk
- Experienced in Windows Server Management
- Two Years of Operating Systems Experience
- SAP Financial Management
- Live Chat Support
Certification
- Certified technical support specialist August2011 to Present
- Sabre Present Sabre trained on all platforms
Timeline
Account Specialist Supervisor
JPMorgan Chase & Co
08.2021 - 12.2024
Business Banker
Wells Fargo
04.2020 - 08.2021
Customer Service Representative
ADT Security Services
10.2019 - 04.2020
Jpay Service Specialist
Securus Technologies, Inc
01.2018 - 09.2019
Billing / Collection Specialist
Spectrum
01.2014 - 12.2017
Technical Support
Telvista Call Center
08.2011 - 12.2013
High school or equivalent - undefined
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