Summary
Overview
Work History
Education
Skills
Timeline
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Nakhera Mitchell-Johnson

New Castle,De

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

5
5
years of professional experience

Work History

Account specialist supervisor

Discover Finical
Wilmington, Delaware
11.2021 - 08.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.

Student Loan Collector

Sallie Mae
Wilmington, Delaware
01.2019 - 10.2021
  • Monitored and located debtors by using automated systems.
  • Assessed loan applications backgrounds to provide payment plans and quotes.
  • Identified valuable solutions for customers with credit problems.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Event Planner

West End Housing
Wilmington, Delaware
12.2018 - 12.2020
  • Conducted meetings with executives to discuss upcoming events
  • Raised money through various fundraising events
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.

Education

Bachelor of Business Administration - Partnership With Year Up College Program

Wilmington University
New Castle, DE
10.2020

Skills

  • Communication, Time Management, Organization skills
  • Software: Word, Excel, PowerPoint, Outlook
  • Schedule Coordination
  • Business Development
  • Call Center Operations
  • Creative Problem Solving
  • Customer Service
  • Customer Account Management
  • Interpersonal Skills
  • Verbal and Written Communication

Timeline

Account specialist supervisor

Discover Finical
11.2021 - 08.2023

Student Loan Collector

Sallie Mae
01.2019 - 10.2021

Event Planner

West End Housing
12.2018 - 12.2020

Bachelor of Business Administration - Partnership With Year Up College Program

Wilmington University

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Nakhera Mitchell-Johnson