Najiba Mohammad
Summary
Diligent, Organized, and professional senior supervisor Holds a total of 12 years work experience in banking and operations
Overview
12
12
years of professional experience
Work History
Account Service/SigCap Specialist/Supervisor
Tanfeeth, Emirates NBD/Emirates Islamic Banks
03.2020 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained accurate records of customer interactions and feedback.
- Performed quality assurance testing on newly developed software applications.
- Reviewed documents for accuracy prior to submission or publication.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Approving Account opening and
- Validate customer documents as
- To analyze & resolve all the queries from related units
- Uploading customer signatures and update customers'
- Coordinate with other units to update
- Update completed applications report on
- Using Banking Systems for processing application and check
Account service/SigCap senior associate
Tanfeeth, Emirates NBD/Emirates Islamic Banks
04.2018 - 03.2020
- Assist in Account opening and individual and non-individual customers.
- Validate customer documents as per policy.
- To analyze & resolve all the queries from related units and Branches.
- Uploading customer signatures and update customers' accounts (Maintenance).
- Coordinate with other units to update customer profile.
- Update completed applications report on daily basis.
- Using Banking Systems for processing application and check customer profile.
- Creating Staff Profiles on Central Bank for UAE-ASR.
- Attending daily huddles of the team.
Accountant
Shatt Al Arab CO. for General trading
06.2013 - 12.2018
- Prepares payments by verifying documentation and requesting disbursements.
- Provides financial information to management by researching accounting data.
- Develop, modify, and document recordkeeping and accounting systems, making use of current computer technology.
- Maintains customer confidence and protects operations by keeping financial information confidential.
Senior Payroll associate
Tanfeeth, Emirates NBD/Emirates Islamic Banks
05.2015 - 04.2018
- Processing the salaries request through Wages Protection System and Smart Business.
- Checking mail on daily basis and replaying their queries from Branch/Customer.
- Coordinating the Branch /Customer If any discrepancy (signature, amount, or account mismatch).
- Checking the Signatories in Sig Cap which is mandatory for Each Client.
- Responsible in giving history & movement of salary applications through track soft system.
- Affixing of stamps to all processed applications.
- Clearing the Outstanding in Payroll and Updating the pending details on daily basis.
- Checking the balance in Central Bank for ministry salaries.
Call back Team - Senior associate Agent
Tanfeeth, Emirates NBD/Emirates Islamic Banks
05.2015 - 04.2018
- Verification of Telegraphic Transfers, internal transfers, and third-party FD.
- Arrange a confirmation call back to customers upon receiving the Telegraphic Transfers and Account to Accounts request in Track Soft.
- Contact the customer at the numbers available as per the bank records.
- Attempts to be made to call the customer as per agreed SLA.
- Calls to be made only on TT amounts above the call back threshold limit.
- Answers the inquiries by clarifying desired information, researching, and providing information.
- Resolves problems by clarifying issues, researching and alternative solutions.
Assistant Manager
Dubai National school
05.2015 - 04.2018
- Communicate both orally and in writing to parents and students as appropriate.
- Typing letters, important papers related to Easy learning Section and Filing all documents and all related jobs.
- Organizing meetings and co-coordinating with the management and Scheduling parents' appointments.
- Educational workshops and lectures in a national program.
- Performing other related functions punctually that is assigned from time to time.
Education
Emirates institute for Banking and Financial Studies - Islamic Banking
Emirates institute for Banking and Financial Studies
Dubai01.2014
Al Twar Institution - ICDL Certificate
Al Twar Institution
Dubai01.2009
Skills
- Fast Learner
- Problem Solving
- Ability of Multitask
- Handling staffs and workflow
- Effective Time Management
- Advance communication Skills
- Ability to Work under Pressure
- Document management
- Banking systems
- Customer service
- Process improvement
- Compliance evaluation
- Time management
Websites
Languages
Mother tongue, Fluent, Basic
Timeline
Account Service/SigCap Specialist/Supervisor
Tanfeeth, Emirates NBD/Emirates Islamic Banks
03.2020 - Current
Account service/SigCap senior associate
Tanfeeth, Emirates NBD/Emirates Islamic Banks
04.2018 - 03.2020
Senior Payroll associate
Tanfeeth, Emirates NBD/Emirates Islamic Banks
05.2015 - 04.2018
Call back Team - Senior associate Agent
Tanfeeth, Emirates NBD/Emirates Islamic Banks
05.2015 - 04.2018
Assistant Manager
Dubai National school
05.2015 - 04.2018
Accountant
Shatt Al Arab CO. for General trading
06.2013 - 12.2018
Emirates institute for Banking and Financial Studies - Islamic Banking
Emirates institute for Banking and Financial Studies
Al Twar Institution - ICDL Certificate
Al Twar Institution