Destiny Allen
Cincinnati,OH
Summary
Organized and compassionate Certified Clinical Medical Assistant with clinical and administrative experience in healthcare environments. Proficient in-patient intake, vital signs, electronic medical records (Epic), and front office operations. Strong knowledge of medical terminology, HIPAA compliance, and phlebotomy procedures. Dedicated to providing high-quality patient support while maintaining efficiency in fast-paced clinical settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
TriHealth
Cincinnati, OH
05.2026 - Current
- Administered patient care procedures, ensuring compliance with health regulations and protocols.
- Assisted in patient intake processes, capturing accurate medical histories and vital signs.
- Coordinated scheduling of appointments, optimizing patient flow and clinic efficiency.
- Supported physicians during examinations, enhancing patient comfort and care quality.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
All About People/ TriHealth Pediatrics
Cincinnati, OH
10.2025 - 05.2026
- Developed strong communication and multitasking skills in a medical setting.
- Scheduled patient appointments and coordinated follow-up care to enhance patient satisfaction.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Roomed over 20 patients per day.
- Prepared and maintained examination rooms, optimizing efficiency for medical staff and enhancing patient experience.
- Conducted routine laboratory tests and accurately documented results in electronic health records system.
- Mentored new team members on best practices in clinical procedures, fostering a collaborative work environment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant (Externship)
TriHealth Priority Care
Cincinnati, OH
07.2025 - 08.2025
- Collected patient vital signs and assisted during clinical examinations.
- Maintained accurate EMRs using Epic.
- Scheduled appointments and verified insurance.
- Provided front desk and back-office support to providers and nursing staff.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.0
- Roomed 20-30 patients per day.
Customer Service Specialist
Bon Secours Mercy Health
Cincinnati, OH
02.2020 - 12.2020
- Answered patient inquiries on billing and scheduling.
- Explained medical procedures using appropriate terminology.
- Maintained accurate records and ensured patient satisfaction.
- Utilized electronic health record systems to accurately document patient information and service interactions.
- Collaborated with healthcare teams to ensure seamless communication between departments and enhance patient care.
- Trained new staff on customer service protocols, promoting adherence to organizational standards and best practices.
- Assisted in handling escalated customer complaints, employing conflict resolution strategies to achieve satisfactory outcomes.
- Serviced over 50 calls per day, inbound and outbound.
Commercial Support Specialist
Fifth Third Bank
Cincinnati, OH
10.2017 - 09.2018
- Resolved client issues and explained financial services clearly.
- Provided efficient support to commercial account holders.
- Contributed to improved team productivity and client satisfaction.
- Provided technical support to customers, resolving inquiries and issues efficiently.
- Assisted in training new team members on system processes and customer service protocols.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Developed user guides for internal software tools, enhancing team productivity and knowledge retention.
- Analyzed customer feedback to identify trends, facilitating process improvements within the support team.
- Answered 60-70 calls daily.
Education
Certified Clinical Medical Assistant - Health Care Management
Making A Change Cincy/ NHA
Cincinnati07-2025
Associate of Applied Business - Dietetics
Cincinnati State Technical And Community College
Cincinnati, OH05-2023
Skills
- Patient Intake & Vital Signs
- EMR Systems (Epic)
- Medical Documentation & Terminology
- Phlebotomy & EKG (Training)
- HIPAA Compliance
- Clinical & Administrative Support
- Customer Service & Patient Communication
- Scheduling & Insurance Verification
- Team Collaboration & Communication
- Immunization administration
- Vital sign monitoring
- Patient intake process
Certification
- Certified Clinical Medical Assistant (CCMA) – National Healthcare Association (NHA), 2025
- Certified Medical Assistant – Making A Change Program, 2025
- SERV Safe Management Certification
Timeline
Certified Medical Assistant
TriHealth
05.2026 - Current
Certified Medical Assistant
All About People/ TriHealth Pediatrics
10.2025 - 05.2026
Certified Medical Assistant (Externship)
TriHealth Priority Care
07.2025 - 08.2025
Customer Service Specialist
Bon Secours Mercy Health
02.2020 - 12.2020
Commercial Support Specialist
Fifth Third Bank
10.2017 - 09.2018
Certified Clinical Medical Assistant - Health Care Management
Making A Change Cincy/ NHA
Associate of Applied Business - Dietetics
Cincinnati State Technical And Community College