Destiny Allen
Sandy Hook,VA
Summary
Results-oriented delivery expert with a focus on customer satisfaction and operational efficiency. Experienced in vehicle maintenance and logistics, ready to contribute to streamlined delivery processes and enhanced customer experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
DoorDash Driver
DoorDash
Richmond, Virginia
04.2021 - 06.2024
- Delivered food efficiently to customers in various locations.
- Navigated routes using GPS to optimize delivery times.
- Managed multiple deliveries while ensuring order accuracy.
- Communicated with customers to confirm orders and delivery details.
- Provided excellent customer service during interactions and deliveries.
- Resolved customers' complaints regarding products or services.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Collaborated with restaurant staff to streamline order pickup processes.
- Maintained vehicle cleanliness and ensured safety standards were met.
Prepared Foods Team Member
Foodlion Grocery Store
Goochland, Virginia
11.2019 - 02.2021
- Assisted customers with product selection and inquiries about prepared foods.
- Provided excellent customer service by addressing customers' inquiries promptly and professionally.
- Collaborated with team members to ensure efficient food service operations.
- Prepared fresh food items according to safety and quality standards.
- Followed recipes for preparing various types of hot and cold foods.
- Maintained cleanliness and organization in food preparation areas.
- Maintained cleanliness and organization of work area by washing dishes, utensils, and pots and pans.
- Performed opening and closing procedures including cleaning counters and equipment.
- Followed proper food handling procedures to maintain safety compliance.
- Ensured all food safety and sanitation guidelines were followed.
- Engaged in regular communication with management regarding product availability and quality issues.
- Accurately weighed items when packaging them for sale.
- Assisted in setting up displays to promote new or seasonal products in the prepared foods section.
Shift Supervisor Trainee
Taco Bell
Goochland, Virginia
03.2017 - 10.2019
- Supervised team members to enhance service quality during peak hours.
- Trained new employees on operational procedures to ensure consistent customer service standards.
- Resolved customer complaints efficiently to improve guest satisfaction.
- Ensured compliance with health and safety regulations in food preparation areas.
- Organized promotional events to engage customers and enhance brand visibility. including displays and signage to attract customer attention.
- Kept workspace organized and tidy to promote efficiency and safety., organized and clean workspace for employees.
Education
High School Diploma -
Goochland High School
Goochland, VA06-2021
Skills
- Route optimization
- Delivery management
- Order verification
- Safety inspections
- Time management
- Customer communication
- Customer relationship management
Certification
- safe serve
Timeline
DoorDash Driver
DoorDash
04.2021 - 06.2024
Prepared Foods Team Member
Foodlion Grocery Store
11.2019 - 02.2021
Shift Supervisor Trainee
Taco Bell
03.2017 - 10.2019
High School Diploma -
Goochland High School