Destiny Brookins
Dynamic Health Unit Coordinator with proven expertise at Baptist Medical Center in records management and patient care coordination. Recognized for enhancing clinic workflow and training staff, while delivering exceptional service. Skilled in critical thinking and committed to maintaining high standards of professionalism and ethics in fast-paced environments.
Phlebotomy/Certified nursing skills
Developed key skills in clinical setting, including precision in specimen collection and patient interaction. Ready to contribute to team-oriented environment and apply transferrable skills effectively.
Personable and attentive, committed to providing high-quality patient care. Possesses foundational knowledge of venipuncture techniques and infection control, paired with proficiency in handling and labeling specimens. Aiming to make positive impact on patient experiences and contribute to efficient clinic operations.
Offering strong foundation in healthcare principles and dedication to patient well-being, ready to learn and grow in medical environment. Delivers ability to understand and apply safety protocols and patient interaction techniques. Ready to use and develop skills in venipuncture and specimen handling in Desired Position role.
Work History
Health Unit Coordinator
1 Year 7 Months- Managed communication between healthcare teams and patients, enhancing service delivery.
- Scheduled appointments effectively, optimizing clinic workflow and reducing wait times.
- Maintained electronic health records with a focus on accuracy and compliance.
- Assisted in training new staff on departmental procedures and protocols.
- Streamlined administrative processes to improve efficiency in patient care coordination.
- Developed and implemented strategies for effective inventory management of medical supplies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
Certified Nursing Assistant
3 Years 9 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to support patient care plans effectively.
- Implemented infection control protocols to enhance patient safety standards.
- Trained new staff on best practices for patient assistance and care procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
High School Diploma
No Degree - Nursing Science
Skills
Certification
Phlebotomy
Basic Life skills
Certified nursing
Food handling