Jeramey Metzger
Staint Cloud,MN
Summary
Empathetic, effective and motivated Phlebotomist combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation.
Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.
Overview
13
13
years of professional experience
Work History
Health Unit Coordinator
Saint Cloud Hospital Emergency Trauma Center
Staint Cloud, MN
07.2017 - 12.2021
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Scheduled medical appointments and transportation for all emergency room patients.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated all employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Directed daily operations at facility caring for 40-80 individuals.
Patient Care Extender
Saint Cloud Hospital Emergency Trauma Center
Staint Cloud, MN
07.2015 - 12.2021
- Kept facility stocked with necessary supplies, equipment and instruments.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Provided technical care such as Blood draws, IV starts, catheter insertion, and splint application; followed by the proper documentation within patient records and charts.
- Identified operational improvements to drive efficiency and quality of care.
- Assisted with medical or surgical procedures such as sutures, cardioversion, spinal tap, central line insertion, chest tube insertion; followed by the proper documentation within patient records and charts.
- Prepared patients for examinations by taking vital signs .
- Improved patient care and daily task efficiency resulting in smoother operations.
- Provided transportation to Imaging services as well as admissions to the hospital from the emergency room
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Produced training materials to engage and educate individuals.
- Educated, coached and mentored all new hires in multiple positions.
- Documented patient interactions in compliance with HIPAA requirements.
- Documented behavioral incidents thoroughly to keep accurate records.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Intervened in cases when clients wished to leave facility against medical advice.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
McDonalds Manager
McDonald's Restaurant
Becker, MN
07.2011 - 08.2014
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Completed daily sales reports and analyzed metrics to identify trends.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Maintained safe work and collaboration spaces for night employees.
American Red Cross Charge Phlebotomist
American Red Cross
Staint Cloud, MN
07.2022 - Current
- Prepared specimens for transport to external laboratories.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Educated patients on proper blood draw techniques.
- Adhered to HIPAA guidelines regarding patient privacy.
- Processed samples accurately and efficiently.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Responded quickly and effectively to emergency situations.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained accurate records of collected specimens and test results.
- Provided excellent customer service while interacting with patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collaborated with laboratory personnel to resolve specimen issues.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Participated in continuing education to stay current with phlebotomy practices.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Scheduled appointments and managed patient flow to minimize wait times.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Identified patients using proper procedures prior to specimen collection.
- Verified collection orders and communicated discrepancies to nurses.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Prepared and packaged specimens for courier transport.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Education
High School Diploma -
Becker Senior High School
Becker, MN06.2012
Some College (No Degree) - Emergency Medical Technology
Saint Cloud Technical College
Saint Cloud, MNSkills
- Stocking supplies
- Charting expertise
- Professional bedside manner
- Understands medical procedures
- Venipuncture and phlebotomy
- Data entry
- Patient scheduling
- Wound care and irrigation
- Advanced anatomy knowledge
- Documentation procedures expert
- Patient toileting
- Specimens collection and processing
- Decision-making
- Multitasking
- Multidisciplinary team collaboration
- Records management
- Schedule management
- Patient relations
- Ambulation
- Vitals monitoring
- Mobility Assistance
- Emergency response
- Cultural awareness and sensitivity
- Infection control standards
- Emergency protocols
- Patient lifting
- Medical recordkeeping
- Multi-line telephone skills
- PC proficient
- Technologically savvy
- Aseptic techniques
- First Aid/CPR
- Relationship building
- Patient-focused care
- Patient Flow Management
- Direct Patient Care
- Conflict resolution abilities
- Regulatory Compliance
- Coaching and Mentoring
- Quality Control
- Employee engagement
- Complaint resolution
Timeline
American Red Cross Charge Phlebotomist
American Red Cross
07.2022 - Current
Health Unit Coordinator
Saint Cloud Hospital Emergency Trauma Center
07.2017 - 12.2021
Patient Care Extender
Saint Cloud Hospital Emergency Trauma Center
07.2015 - 12.2021
McDonalds Manager
McDonald's Restaurant
07.2011 - 08.2014
High School Diploma -
Becker Senior High School
Some College (No Degree) - Emergency Medical Technology
Saint Cloud Technical College
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