Destiny Brown
Kennesaw,GA
Summary
Resourceful Customer Support Administrator recognized for high productivity and efficient task completion. Possess specialized skills in customer relationship management (CRM) software, conflict resolution, and data entry accuracy. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and support team cohesion.
Overview
5
5
years of professional experience
Work History
Customer Support
Discount Marketing Products
Marietta, GA
09.2023 - Current
- Developed training materials for internal use related to customer support operations.
- Coordinated with sales staff to ensure successful customer support operations.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Assisted with developing policies and procedures related to providing excellent customer support.
- Assisted with customer support services, e-mail and inbound calling for organizations.
- Met or exceeded customer service metrics by providing excellent customer support.
- Created detailed documentation of customer support cases in company database.
- Provided customer support via phone, email, and social media platforms.
- Provided customer support by answering inquiries, resolving complaints, and addressing product issues.
Customer Service Representative
TTEC- Progressive
Remote, GA
07.2022 - 05.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
Assistant Manager
Cricket Wireless
Fort Valley, GA
09.2020 - 10.2022
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
Glass Claims Representative
GEICO
Macon, GA
11.2021 - 06.2022
- Drafted detailed reports summarizing findings from investigations or assessments conducted during glass claim reviews.
- Reviewed claims for glass damage and determined coverage eligibility based on policy provisions.
- Interpreted and applied insurance policy provisions to determine coverage for each claim.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Evaluated and processed insurance claims according to company policies and industry standards.
Telecommunications Sales Representative
Southern Magazine Promotions
Bonaire, GA
08.2019 - 03.2020
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Perry High School
Perry, GA05-2017
Some College (No Degree) -
Georgia Southern University
Statesboro, GASome College (No Degree) -
Middle Georgia State University
Macon, GASkills
- Business customer support
- Exceptional customer support
- Customer support and service
- Telephone customer support
- Onsite customer support
- Customer support and training
- Escalated customer support
- Reception support
- Tutoring and student support
Accomplishments
- Dual Enrollment
- Promotions within 1 year of employment
- Excelling in KPI scores
Timeline
Customer Support
Discount Marketing Products
09.2023 - Current
Customer Service Representative
TTEC- Progressive
07.2022 - 05.2023
Glass Claims Representative
GEICO
11.2021 - 06.2022
Assistant Manager
Cricket Wireless
09.2020 - 10.2022
Telecommunications Sales Representative
Southern Magazine Promotions
08.2019 - 03.2020
High School Diploma -
Perry High School
Some College (No Degree) -
Georgia Southern University
Some College (No Degree) -
Middle Georgia State University