Destiny Burgien

I work as a data entry specialist in the claims department. For this role i enter data from one place to another as well as transcribe voicemails from hospital staff to specialty nurses.

• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
• Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
• Identified data entry errors and reported to necessary departments.
• Data cleansing
• Claims management
• Provider mapping
• Created spreadsheets for more efficient recordkeeping.
• Used computer software to store and retrieve data.
• Compared transcribed data with source document to detect and correct errors.

I conduct interviews over the phone for hospitals throughout the country. I handle personal and confidential information on a daily basis. I do have HIPPA training.

• Conducted interviews with participants to assess eligibility.
• Conducted consumer surveys and analyzed purchasing trends.
• Followed established guidelines and recommendations from supervisors to complete quality interviews.
• Developed comprehensive knowledge of various research topics, enabling insightful discussions with participants during interviews.
• Increased participant engagement through exceptional communication skills and empathetic listening techniques.
• Ensured high-quality data collection by closely adhering to established protocols and guidelines.
• Identified potential issues during interviews, promptly addressing them to minimize negative impact on study outcomes.
• Supported study objectives by tailoring interview questions according to specific research goals and requirements.
• Maintained detailed records of all conducted interviews, ensuring timely and accurate reporting to project leads.
• Demonstrated adaptability when faced with unexpected challenges, implementing creative solutions that maintained overall project integrity while respecting participant confidentiality concerns.
• Conducted telephone interviews of general population to collect data for [Type] studies.
• Recorded customer survey answers verbatim to achieve 100% accurate reporting.
• Performed in-depth interviews with research subjects and compiled data and analyses into reports for review by group leader.