Destiny Castro
Avondale,AZ
Summary
Enthusiastic and detail-oriented customer service professional with 4+ years of experience in fast-paced retail and service environments. Proven ability to communicate effectively, manage high-volume transactions, and maintain compliance with regulatory standards. Known for strong organizational skills, training team members, and building customer trust. Eager to grow within a professional environment and take on new challenges.
Overview
6
6
years of professional experience
Work History
Associate & Trainer
Arizona Auto License Services
03.2023 - Current
- Delivered accurate and timely processing of DMV applications and licensing services.
- Trained new hires on state policies and compliance procedures.
- Maintained high service levels under pressure while ensuring regulatory compliance.
- Resolved customer inquiries and provided detailed support.
Retail Store Associate
TJ Maxx
06.2022 - 02.2023
- Assisted customers and processed transactions at checkout.
- Restocked merchandise and maintained store organization.
- Supported a smooth customer experience on the sales floor.
To-Go Specialist
Chili’s Restaurant
09.2019 - 06.2022
- Handled takeout orders, ensuring order accuracy and timely pickup.
- Provided customer support and upsold additional menu items.
- Managed transactions and kept work area clean and organized.
Education
High School Diploma -
La Joya High School
05.2023
Skills
- Communication & Active Listening
- Customer Relationship Building
- Sales Support & Upselling
- Time Management & Multitasking
- Microsoft Excel, Outlook, and Email
- Data Entry & Record Keeping
- Team Training & Peer Support
- Problem Solving & Conflict Resolution
- Conflict resolution
Languages
Spanish, Conversational; actively studying to become fluent
Career Interests
- Customer Service
- Administrative Support
- General Business Roles
- Financial Services
- Operations
Timeline
Associate & Trainer
Arizona Auto License Services
03.2023 - Current
Retail Store Associate
TJ Maxx
06.2022 - 02.2023
To-Go Specialist
Chili’s Restaurant
09.2019 - 06.2022
High School Diploma -
La Joya High School
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