Melissa Simoes
Washington Township
Summary
Dedicated and personable customer service professional with several years of experience building positive relationships, resolving customer concerns, and providing exceptional support in fast-paced environments. Strong background in sales, front desk operations, membership services, and client communication. Committed to delivering outstanding customer experiences while maintaining professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Personal Trainer
24 Hour Fitness
Springfield
01.2020 - 01.2026
- Identified customer needs to sell memberships and personal training programs, enhancing client satisfaction and service alignment.
- Delivered exceptional service to create a positive member experience and encourage retention.
- Greeted members, answered questions, and resolved concerns to support front desk operations and improve member engagement.
- Provided information about club services and policies to process member inquiries, ensuring clarity and accessibility of resources.
Group Fitness Instructor
Paragon Fitness
Union
08.2019 - 01.2020
- Taught HIIT, yoga, and strength traing classes
- Developed engaging workout routines tailored to various fitness levels.
- Delivered exceptional customer service to diverse members, fostering inclusivity and engagement.
- Created a welcoming and supportive environment for new and existing members.
- Assisted clients with program questions and encouraged long-term participation.
- Facilitated clear communication between staff and members to enhance overall service quality.
Education
Associate's Degree - Business
Union County College
Cranford, NJSkills
- Customer Service & Client Relations
- Front Desk Operations
- Sales & Membership Enrollment
- Conflict Resolution
- Communication & Active Listening
- Appointment Scheduling
- Microsoft Office
- MindBody
- ZenPlanner
- CRM
Timeline
Personal Trainer
24 Hour Fitness
01.2020 - 01.2026
Group Fitness Instructor
Paragon Fitness
08.2019 - 01.2020
Associate's Degree - Business
Union County College