DESTINY CHANCE
Shreveport,LA
Summary
Dedicated and eager to learn, I implement my experience in customer service when providing exceptional, patient-centered care. Successfully completed a 96-hour medical ICU preceptorship at Ochsner LSU Health, Shreveport, enhancing clinical skills and judgment. Proven ability to communicate effectively and collaborate with teams to resolve issues efficiently. Renowned for reliability and integrity, fostering positive relationships with clients and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical ICU Preceptorship
Ochsner LSU Health
Shreveport, Louisiana
04.2025 - 04.2025
- Completed a 96-hour clinical preceptorship, becoming equip with skills to care for adult and pediatric patients in the intensive care unit.
- An individual orientation experience through a preceptor qualified by the LSBN, for 8 12-hour shifts in the medical ICU.
- Delivered optimum treatments to critically ill patients following prescribed rules, policies, protocol, and procedures.
Sales Associate
Boutique Barr
Ruston, Louisiana
02.2024 - 02.2025
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Receptionist
David Toms Academy
Shreveport, Louisiana
06.2021 - 08.2023
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Investigated and analyzed client complaints to identify and resolve issues.
Law Firm Runner
Wilkinson,Wilkinson, Carmody, & Gilliam Law Firm
Shreveport, Louisiana
05.2021 - 08.2021
- Quickly responded to customer inquiries to improve business relationships.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Provided assistance in copying, scanning and faxing confidential documents for clients as needed.
Education
Associate of Science - Nursing
Louisiana Tech Division of Nursing
Ruston, LA05-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Patient-centered care
- Assessment skills and clinical documentation
- Time management
Affiliations
-Visual artist
-Childcare provider
-Guitarist
Certification
- AHA BLS Provider (#235419539073)
Timeline
Clinical ICU Preceptorship
Ochsner LSU Health
04.2025 - 04.2025
Sales Associate
Boutique Barr
02.2024 - 02.2025
Receptionist
David Toms Academy
06.2021 - 08.2023
Law Firm Runner
Wilkinson,Wilkinson, Carmody, & Gilliam Law Firm
05.2021 - 08.2021
Associate of Science - Nursing
Louisiana Tech Division of Nursing