Destiny Chavez
Port Arthur,Texas
Summary
Dependable medical office professional with experience managing high-volume calls, scheduling appointments, and performing insurance verification. Provide patient support through clear communication and timely issue resolution. Maintain accurate records and update scheduling and billing systems to support efficient patient flow.
Overview
13
13
years of professional experience
Work History
Art Teacher
The Clubhouse Childcare & Preschool
Port Arthur, Texas
03.2026 - Current
- Guided children through painting, drawing, and crafting activities
- Prepared classroom materials, supplies, and project stations
- Supervised art sessions to maintain safe, orderly classroom behavior
- Adapted projects for different developmental needs and abilities
- Organized finished artwork for display and parent sharing
- Cleaned art spaces, tools, and supplies after lessons
- Communicated activity plans with Clubhouse childcare staff and families
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work.
- Created engaging activities for students to explore their creativity through art projects.
- Instructed students on proper care and use of art tools and equipment.
Teacher Aide
Wesley Methodist MDO
Nederland, Texas
04.2024 - 12.2025
- Prepared and organized lesson materials, arts and crafts supplies, and playtime resources for classroom activities.
- Kept children safe during class, outdoor activities, and transitions between activities.
- Cleaned up after activities, sanitized toys and materials, and maintained safe, organized classroom space.
- Observed developmental changes or concerns and reported social, emotional, or cognitive updates to lead teacher.
- Talked with children, supported social skill development, and provided emotional support when needed.
Driver / Customer Service
Door Dash
Nederland, TX
07.2017 - 01.2025
- Provided high-quality in-person customer support as independent food delivery driver.
- Delivered orders promptly to support brand loyalty, accepted payments, and followed required procedures.
- Worked independently in minimally structured environment.
- Stayed flexible, calm under pressure, and dependable.
Customer Service Representative
Continuum Global Solutions
06.2021 - 03.2022
- Making outbound phone calls and scheduling medication order shipments
- Verifying insurance, processing claims, working directly with patients and providing excellent customer service
- Working with multiple systems at a proficient level including Avaya, FiveNine, Microsoft Teams, and SPRX – CRM
- Meeting KPIs regularly including averaging 150 calls a day, keeping all calls under five minutes, and updating status adherences in Call Now System.
Housekeeper
MPL Cleaning Services
Puyallup, WA
05.2018 - 06.2019
- Responsible for the general cleaning and upkeep of client residences
- Team-oriented and dedicated to ensuring highest standards were met
- Prioritized and organized work and followed through to ensure duties were accomplished
Homemaker
Stay at Home Parent
Houma, LA
05.2016 - 05.2018
- Ensured household duties were completed and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
Hostess / Cashier / Customer Service
Pepper's Pizzeria
Houma, LA
04.2014 - 05.2016
- Answered inbound calls and scheduled reservations for large parties.
- Supported to-go orders, checked order accuracy, and delivered strong customer service.
- Redeemed prize tickets, completed light cleaning tasks, handled orders, and trained new hires.
- Answered phone calls for reservations, takeout orders, and guest questions
- Managed waitlist, seating flow, and dining room rotations
- Greeted guests at Pepper's Pizzeria and escorted parties to tables
- Maintained clean host stand, menus, and front entrance areas
- Organized reservations, walk-ins, and large party seating arrangements
- Handled customer concerns with calm, friendly service
Education
Bachelor of Elementary Education/ Special education -
Grand Canyon University
Online 01-2026
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01-2021
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- CPR certified fingerprint clearance card obtained
- Classroom management
- Lesson planning
- Differentiated instruction
- Special education
- Child development
- Behavior management
- Color theory
Volunteer Experience
Dental Receptionist, Port Arthur, TX, Answered inbound phone calls, scheduled appointments, and organized paperwork, Volunteer experience includes experience as a Dental Receptionist in Port Arthur, TX
Timeline
Art Teacher
The Clubhouse Childcare & Preschool
03.2026 - Current
Teacher Aide
Wesley Methodist MDO
04.2024 - 12.2025
Customer Service Representative
Continuum Global Solutions
06.2021 - 03.2022
Housekeeper
MPL Cleaning Services
05.2018 - 06.2019
Driver / Customer Service
Door Dash
07.2017 - 01.2025
Homemaker
Stay at Home Parent
05.2016 - 05.2018
Hostess / Cashier / Customer Service
Pepper's Pizzeria
04.2014 - 05.2016
Bachelor of Elementary Education/ Special education -
Grand Canyon University
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy