Destiny Coffield
Garland ,TX
Summary
Lieutenant - Drill Team ( sterling stars )
1st place - Pageant Winning ( crowning queens )
Overview
4
4
years of professional experience
Work History
Store Manager
Dd’s Discounts
08.2023 - 02.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Little Caesars
03.2022 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Service Supervisor
Tom Thumb
11.2020 - 02.2022
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
Education
Associate In Marketing - Marketing Management
Dallas College
801 Main St Dallas TX 75202Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Team leadership and coaching
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
Timeline
Store Manager
Dd’s Discounts
08.2023 - 02.2025
Store Manager
Little Caesars
03.2022 - 04.2023
Service Supervisor
Tom Thumb
11.2020 - 02.2022
Associate In Marketing - Marketing Management
Dallas College