Destiny Coleman
Baltimore,MD
Summary
Organized and efficient Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
10
10
years of professional experience
Work History
President's Office Coordinator
Baltimore City Youth Fund
Baltimore, MD
03.2023 - Current
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Provided clerical support, addressing routine, and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Executive Administrative Assistant
Willscot - Mobile Mini
Baltimore, MD
08.2021 - 04.2023
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Customer Success Supervisor
Wawa
Baltimore, MD
09.2018 - 02.2021
- Created customer support strategies to increase customer retention.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Account Manager - B2B Business Development
Verizon Fios
Philadelphia, PA
10.2015 - 11.2018
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Front of House Shift Leader
Chick Fil A
Baltimore, MD
10.2013 - 06.2015
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Institute of Notre Dame
Baltimore06.2015
Skills
- Advanced Excel Spreadsheet Functions
- Staff Management
- Insurance Authorizations
- Punch Lists
- Client Relations
- Vendor Management
- Strategic Planning
- Cross-Functional Collaboration
- Meeting Coordination and Support
Timeline
President's Office Coordinator
Baltimore City Youth Fund
03.2023 - Current
Executive Administrative Assistant
Willscot - Mobile Mini
08.2021 - 04.2023
Customer Success Supervisor
Wawa
09.2018 - 02.2021
Account Manager - B2B Business Development
Verizon Fios
10.2015 - 11.2018
Front of House Shift Leader
Chick Fil A
10.2013 - 06.2015
High School Diploma -
Institute of Notre Dame
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