Destiny Coleman
Memphis,TN
Summary
Seasoned customer service professional, successful at promoting customer loyalty and satisfaction. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Driven to master new and innovative ways of service to the community. Offering excellent communication skills and good judgment. Eagerly willing to contribute to team success through integrity, leadership, and perseverance.
Overview
7
7
years of professional experience
Work History
Senior Sales Specialist
REI Co-op
03.2022 - Current
- Organize store merchandise fixtures and displays to promote and maintain visually appealing environments.
- Greet customers and provide excellent assistance in branding products to fit each customer's needs.
- Provide accurate information about promotions, customer programs and products, helping drive high customer retention.
- Lead team meetings for company revenue and overall performance.
- Successfully train and develop new associates within departments.
- Anderson award nominee for top performer of the year consecutively.
- Provided valuable feedback on product development based on firsthand experience working closely with customers needs.
Paralegal Assistant
The Crone Law Firm, PLC.
12.2020 - 09.2022
- Conducted detailed client intakes and entered information into company database.
- Coordinated 10+ trial exhibits by organizing materials, drafting documents and preparing digital materials and displays.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
Team Lead Sales Associate
Old Navy
05.2017 - 05.2021
- Trained, coached and mentored 10+ new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Merchandised new products in visually appealing ways and organized displays for optimal sales promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve problems with customers.
Lead Retail Merchandiser
Design Design, Inc.
11.2017 - 01.2020
- Inspected merchandise and displays for quality.
- Monitored inventory levels and kept adequate stock on product displays on sales floor.
- Anticipated consumer buying patterns to create inventory plans.
- Drove client retention by managing merchandise presentation to motivate impulse purchases.
- Conferred with store managers to obtain information about customer needs and preferences.
- Adapted merchandise based on clients desires in particular areas of city.
Education
Bachelor of Science - Professional And Liberal Studies
The University of Memphis
Memphis, TN05.2021
Skills
- Organization and Time Management
- Attention to Detail
- Communication
- Skilled in Microsoft Office
- Flexible and Adaptable
- Conflict Resolution
- Data Entry
- Leadership
Timeline
Senior Sales Specialist
REI Co-op
03.2022 - Current
Paralegal Assistant
The Crone Law Firm, PLC.
12.2020 - 09.2022
Lead Retail Merchandiser
Design Design, Inc.
11.2017 - 01.2020
Team Lead Sales Associate
Old Navy
05.2017 - 05.2021
Bachelor of Science - Professional And Liberal Studies
The University of Memphis
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