MATTHEW HUDGINS
Oklahoma City,OK
Summary
Adaptable professional with 8 years of sales experience. Proven knowledge of leadership, problem-solving, and workflow prioritization. With REI, I hope to leverage my outdoor knowledge and hobbies with my sales abilities to successfully fill the Soft Goods Manager role at our company.
Overview
8
8
years of professional experience
Work History
Senior Sales Specialist
REI
05.2023 - Current
- Championed continuous improvement within the sales organization, fostering a culture of learning and growth.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Collaborated with cross-functional teams to develop customized solutions, enhancing customer satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Sales Associate
REI
10.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Courier
Uber
10.2021 - 10.2022
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Manager & Water/Nutrition Specialist
Nice Tree LLC
09.2019 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Insurance Agent
American Income/The Potts Agency
06.2019 - 09.2019
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Senior Sales Coordinator And CTA
Hilton Hotels/Raymond Management
06.2016 - 05.2019
- Optimized CRM systems for better tracking of leads, prospects, and current clients.
- Participated in trade shows and industry events, representing the company professionally and networking effectively.
- Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels.
- Negotiated contracts with clients to secure long-term business partnerships.
- Mentored junior sales staff, contributing to their professional growth and development.
- Collaborated with marketing teams to create promotional materials and increase brand awareness.
- Continuously monitored competitor activity within the industry landscape in order to stay ahead of emerging trends.
Education
University of Central Oklahoma
Edmond, OklahomaSkills
- Sales and Marketing
- Inventory Organization
- Decision Making Skills
- Drives Customer and Employee Engagement
- Written Communication
- Troubleshooting and Diagnosis
- Policies and Procedures
- Staff Management
- Strategic Planning
- Attention to Detail
Personal Information
I have a strong love for the great outdoors, with an emphasis on watersports such as kayaking and fishing. My partner and I enjoy travelling to new places and forging new memories in some of our favorite spots as well. Get me outside or talking about the outdoors and I'm one happy camper.
References
References available upon request
Timeline
Senior Sales Specialist
REI
05.2023 - Current
Sales Associate
REI
10.2022 - 05.2023
Courier
Uber
10.2021 - 10.2022
Manager & Water/Nutrition Specialist
Nice Tree LLC
09.2019 - 09.2021
Insurance Agent
American Income/The Potts Agency
06.2019 - 09.2019
Senior Sales Coordinator And CTA
Hilton Hotels/Raymond Management
06.2016 - 05.2019
University of Central Oklahoma