Destiny COPELAND
Thomaston,GA
Summary
Detail-oriented professional with extensive experience in customer service, team leadership, talent acquisition, and restaurant operations. Proven ability to thrive in fast-paced environments while maintaining a positive attitude, strong work ethic, and dedication to company goals. Seeking a full-time opportunity with a stable organization to contribute to success and grow professionally.
Overview
16
16
years of professional experience
Work History
Server / Manager
McDonald’s
06.2024 - Current
- Lead shifts and manage restaurant operations to ensure fast, friendly, and accurate service.
- Supervise, coach, and train team members to optimize performance and enhance productivity.
- Manage food safety protocols, cleanliness, inventory, and customer satisfaction.
- Handle customer complaints with professionalism to maintain a high level of guest satisfaction.
- Prepare and serve food according to company standards while ensuring sanitation compliance.
- Perform front- and back-of-house responsibilities, including cashiering, drive-thru service, and kitchen operations.
Key Holder
Dollar General
03.2024 - 06.2024
- Opened and closed the store, maintained security procedures, and acted as manager on duty.
- Delivered excellent customer service while resolving inquiries and processing transactions.
- Managed cash handling, register balancing, and daily deposits.
- Supported inventory management, merchandising, and store cleanliness.
- Assisted with training and supervision of store associates.
Server / Cook
Lanier and Lucas
01.2022 - 03.2024
- Prepared food items to meet quality standards and customer preferences.
- Maintained a clean and organized kitchen in compliance with health and safety regulations.
- Operated cooking equipment and ensured proper portioning and presentation.
- Delivered prompt and friendly service to guests while taking and serving orders.
- Collaborated with team members to maintain smooth kitchen and dining operations.
Recruiter
24-7 Intouch
01.2019 - 10.2019
- Sourced, screened, and interviewed candidates for various client accounts.
- Coordinated interview scheduling and communicated with hiring managers.
- Managed application processes, assessments, background checks, and onboarding documentation.
- Promoted to Recruiter after two months due to high performance and professionalism.
Talent Acquisition Receptionist
C3/CustomerContactChannels
06.2017 - 12.2018
- Supported the recruiting team by scheduling interviews and organizing recruitment events.
- Handled job postings, applicant tracking, and onboarding tasks.
- Maintained hiring documentation and coordinated new-hire orientation.
- Promoted to Talent Acquisition Specialist after six months.
Staffing Specialist
Labor Ready
07.2015 - 05.2017
- Build relationships with clients and associates to support staffing needs.
- Matched candidates with job assignments and managed onboarding processes.
- Supported customer invoicing, job orders, and performance follow-up.
Customer Service Representative
NB Communications / 4 One 4 Communications
10.2009 - 07.2015
- Conducted outbound sales calls to business clients and promoted telecom packages.
- Handled front desk responsibilities and closed sales deals efficiently.
Education
Vocational Certification - Business Office Technology
Flint Hill Job Corps
07.2002
High School Diploma - undefined
Leavenworth High School
Leavenworth, KS05.2000
Skills
- Comprehensive recruiting and onboarding
- Talent Acquisition & Candidate Screening
- Customer Service & Conflict Resolution
- Inventory & Financial Management
- Food preparation expertise
- Proficient in Microsoft Word, Excel, and Outlook
- Proficient typing and data entry
- Team leadership
Timeline
Server / Manager
McDonald’s
06.2024 - Current
Key Holder
Dollar General
03.2024 - 06.2024
Server / Cook
Lanier and Lucas
01.2022 - 03.2024
Recruiter
24-7 Intouch
01.2019 - 10.2019
Talent Acquisition Receptionist
C3/CustomerContactChannels
06.2017 - 12.2018
Staffing Specialist
Labor Ready
07.2015 - 05.2017
Customer Service Representative
NB Communications / 4 One 4 Communications
10.2009 - 07.2015
High School Diploma - undefined
Leavenworth High School
Vocational Certification - Business Office Technology
Flint Hill Job Corps
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