Destiny Cota-Guerra
Litchfield Park ,AZ
Summary
A dedicated customer service professional and student seeking a challenging role in a reputable company where I can utilize my exceptional skills to exceed client expectations, contribute to the growth of the company, and enhance my professional career.
Overview
5
5
years of professional experience
Work History
Sterile Processing Technician
Banner University Medical Center
Phoenix , AZ
11.2024 - Current
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Checked sterile supplies to detect outdated materials.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Provided guidance and instructions to new staff members regarding sterile processing techniques.
- Monitored expired sterilization dates and rotated stock to minimize processing.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
- Packaged instruments into peel pouches and properly labeled pouches.
- Cleaned instruments to prepare for sterilization.
- Recorded results of biological and diagnostic tests.
Foster Care Provider
Inspire Youth Homes
Phoenix, AZ
03.2024 - 11.2024
- Encouraged positive social interactions and modeled respectful behavior to teach empathy and cooperation.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
- Attended court hearings and case meetings, advocating for the children's best interests and needs.
- Developed positive relationships with clients while maintaining professional boundaries.
- Maintained detailed records and reports on children's progress, incidents, and milestones for agency reviews.
- Responded promptly to emergency situations while working with families in crisis.
- Provided foster care services to children in need of a safe and nurturing environment.
Insurance Agent
UnitedHealthcare
Phoenix, AZ
11.2020 - 03.2024
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
- Responded to customer inquiries and problems to promote great service.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
Education
Some College (No Degree) - Radiologic Technology
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Patient care
- Instrumentation assembly
- Record keeping
- Team collaboration
- Attention to detail
- Decontamination procedures
- Patient and equipment transport
- Preparing for surgeries
- Biomedical Technology
- Direct care staff support
- Time management
- Equipment monitoring
Accomplishments
- Completed last semester with president's honor roll
Timeline
Sterile Processing Technician
Banner University Medical Center
11.2024 - Current
Foster Care Provider
Inspire Youth Homes
03.2024 - 11.2024
Insurance Agent
UnitedHealthcare
11.2020 - 03.2024
Some College (No Degree) - Radiologic Technology
Maricopa Community Colleges, Gateway Community College
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