Destiny Davis
Brusly ,LA
Summary
Dedicated healthcare / DSW for the last 7 years providing exceptional support to individuals in need. Known for creating positive and nurturing relationship. I bring a Strong and Ethic and genuine commitment to proving the well being of helping others .
Overview
7
7
years of professional experience
Work History
Health Care Assistant - DSW Worker
First Name Basis
02.2018 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Rural Mail Carrier
United States Post Office
02.2022 - 05.2024
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
Customer Service Representative
Arise Platform
02.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Science - Health Care
Baton Rouge Community College
Baton Rouge, LAInstrouma High
Baton Rouge, LA05.2015
Skills
- Time Management
- Patient Care
- Patient-focused care
- Supporting personal needs
- Feeding Assistance
- Attention to Detail
- Meal Preparation
- Empathy and Compassionate Care
- Observing responses
- Preparing meals
- Patient Positioning
- Calm Under Stress
- Catheter Care
- Care Monitoring
- Bedsore Prevention
- Patient Observation
- Recording vital signs
- Oral Hygiene
- Documenting behaviors
- Emotional and Social Support
- Transporting patients
- Support Services
- Infection Control
- Heavy Lifting
- Vital signs monitoring
- Emotional Support
- Caregiver Relations
- Patient evaluations
- Family Communication
- Administering Medications
- Home Care Aide (HCA)
- Feeding assistance expert
- Basic Life Support
- Direct Patient Care
- Emotional Intelligence
- Personal Care Aide
- Patient Assessments
- Universal Precautions
- Companionship and emotional support
- Personal Care Aide (PCA)
- Client documentation
- Nutrition and Diet
- Room Cleaning and Restocking
- Certified Nursing Assistant (CNA)
- Activities of Daily Living ADL Support
- Responding to emergencies
- First Aid Certification
- Certified in CPR/AED
- Patient Management
- Specimen Collection
- Tube feedings and medications familiarity
- Collecting vital signs
- Patient Relations
- Heartsaver First Aid CPR AED
- CPR/AED
- Wound Care
- Patient Care Quality
- Clinical Documentation
- Feeding Tube Management
- Home Health Aide (HHA)
- Injury Prevention
- Medical terminology knowledge
- Quality Assurance
- Observation Documentation
- Certified Medication Technician
- Vital signs
- Light Housekeeping
- CPR Certification
- Outpatient Care
- Health Education
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Behavior redirection
- Certified Home Health Aide
- Medical Terminology
- Inpatient Care
- Electronic Recordkeeping
- Case Management
- Patient Care Technician/Assistant
Timeline
Rural Mail Carrier
United States Post Office
02.2022 - 05.2024
Health Care Assistant - DSW Worker
First Name Basis
02.2018 - Current
Customer Service Representative
Arise Platform
02.2017 - 11.2019
Bachelor Of Science - Health Care
Baton Rouge Community College
Instrouma High
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