VALENO' GORDON
Baton Rouge,Louisiana
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant/DSW Worker
Always Best Care Senior Services
Baton Rouge, La
08.2017 - Current
- Provide Wound Care
- Assist with Medical Transportation
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensure Client Safety
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
Customer Service Representative
Check Into Cash Title Pawn
BATON ROUGE, Louisiana
12.2015 - 08.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
CNA/Medical Assistant
Health Source One Private Duty
Baton Rouge, La
06.2006 - 08.2017
- Daily ADLs
- Assist with Community Health Task
- Assist with Medication/Reminder
- Assist with Therapeutic Health Task
- Prepare Daily Meals
- Ensure Client Safety
Education
Bachelor's degree, Human Social Services -
Bryant & Stratton College
New York12.2024
Associate degree, Human Social Services -
Bryant & Stratton College
New York05.2022
CMMA, Medical Assistant -
Med Vance Institute
Louisiana08.2011
High School Diploma -
McKinley Senior High School
Louisiana02.2010
Skills
- Emotional Intelligence
- Active Listening
- Communication
- Research
- Proficient in [Software]
- Time Management
- Presentation Preparation
- Telephone Etiquette
- Filing
- Microsoft Excel
- Office Administration
- Office Opening and Closing
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- Indirect Patient Care
- Data Entry
- Scheduling appointments
- Payment Collection
- Customer Service
- Conflict resolution abilities
- CPR
- Reliable transportation
- Paperwork Processing
- Professional telephone demeanor
- Administrative Support
- Materials Transport
- Technical Support
- Critical Thinking
- Problem Resolution
- Typing 35 WPM
- Typing 35 WPM
- Credit card payment processing
- Sales expertise
- Retail Marketing
Certification
- Certified Medical Assistant
- Clinical Social Worker
- Phlebotomy
Timeline
Medical Assistant/DSW Worker
Always Best Care Senior Services
08.2017 - Current
Customer Service Representative
Check Into Cash Title Pawn
12.2015 - 08.2017
CNA/Medical Assistant
Health Source One Private Duty
06.2006 - 08.2017
Bachelor's degree, Human Social Services -
Bryant & Stratton College
Associate degree, Human Social Services -
Bryant & Stratton College
CMMA, Medical Assistant -
Med Vance Institute
High School Diploma -
McKinley Senior High School
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