Destiny Dawson
Vancouver,WA
Summary
Dynamic Client Advocate with extensive experience at Willis Towers Watson, excelling in client retention and revenue growth through strategic relationship development. Proficient in contract analysis and project management, I leverage effective communication and negotiation skills to deliver tailored insurance solutions, driving account growth and enhancing client satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Client Advocate - Construction
Willis Towers Watson
Remote - San Francisco, California
06.2023 - Current
- Oversee a portfolio of Middle Market and Large & Complex accounts, managing engagements independently and in collaboration with internal teams.
- Drive client retention and revenue growth by deepening relationships and uncovering cross-sell and expansion opportunities.
- Serve as a trusted advisor on insurance and risk management strategies, delivering customized solutions across the policy lifecycle.
- Lead and execute tailored renewal strategies by partnering with internal specialists and industry experts.
- Align and mobilize cross-functional resources to deliver seamless, high-quality client service.
- Cultivate strong relationships with carrier partners to enhance program structure and market positioning.
- Develop and present client-facing materials, including proposals, stewardship reports, and strategic service plans.
Senior Program Manager - Project Solutions
Aon
Remote - San Francisco, CA
01.2021 - Current
- Analyze contracts, subcontracts, schedules, loss runs, and exposures to develop comprehensive insurance profiles.
- Review coverage forms and ensure alignment with client standards.
- Advise clients on certificates, contract compliance, and CIP enrollment.
- Review audits and endorsements for accuracy; advocate for corrections when discrepancies arise.
- Prepare proposals and support Account Executives with RFP responses.
Senior Account Manager / Transportation
McGriff, Seibels & Williams, Inc.
Portland, OR
01.2019 - 01.2021
Senior Account Administrator
Parker, Smith & Feek, Inc.
Portland, OR
01.2018 - 01.2019
Senior Account Manager
Anchor Insurance and Surety, Inc.
Portland, OR
01.2015 - 01.2018
Senior Account Manager
Propel Insurance (formerly Ross & Associates)
Portland, OR
01.2008 - 01.2015
Insurance Sales Representative
TEC Equipment, Inc.
Portland, OR
01.2006 - 01.2008
Account Manager
Assurety NW Insurance
Portland, OR
01.2001 - 01.2006
Account Manager
Bieker Agency
Portland, OR
01.1997 - 01.2001
Skills
- EPIC
- AMS360
- SAGITTA
- ImageRight
- Microsoft Office
- Contract analysis
- Coverage review
- Audit accuracy
- RFP preparation
- Client relationship management
- Project management
- Negotiation techniques
- Effective communication
- Attention to detail
- Proposal development
- Issue resolution
- Customer relations
- Excellent negotiation skills
- Account growth
- Invoicing
- Customer service
Certification
Construction Risk Insurance Specialist (CRIS), 01/01/17, Present
Timeline
Client Advocate - Construction
Willis Towers Watson
06.2023 - Current
Senior Program Manager - Project Solutions
Aon
01.2021 - Current
Senior Account Manager / Transportation
McGriff, Seibels & Williams, Inc.
01.2019 - 01.2021
Senior Account Administrator
Parker, Smith & Feek, Inc.
01.2018 - 01.2019
Senior Account Manager
Anchor Insurance and Surety, Inc.
01.2015 - 01.2018
Senior Account Manager
Propel Insurance (formerly Ross & Associates)
01.2008 - 01.2015
Insurance Sales Representative
TEC Equipment, Inc.
01.2006 - 01.2008
Account Manager
Assurety NW Insurance
01.2001 - 01.2006
Account Manager
Bieker Agency
01.1997 - 01.2001