Dedicated and detail-oriented professional with experience in customer service, data entry, and healthcare seeking an at-home position. Skilled in providing exceptional service, maintaining accuracy, and managing tasks independently.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Caring at heart
Charlotte, NC
01.2024 - 12.2024
Provided compassionate, person-centered care in a long-term care facility.
Gained experience in record-keeping and handling confidential information
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Customer Service Representative
Datanet
Charlotte, NC
05.2022 - 12.2024
Provided support to customers via phone, email, and chat, resolving inquiries and complaints efficiently.
Managed multiple systems simultaneously to track orders, update accounts, and resolve issues.
Maintained a 95% customer satisfaction rating through effective communication and problem-solving skills.
Delivered detailed and accurate documentation of customer interactions.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Nursing - Nursing
North Carolina A&T State University
Greensboro, NC
05-2027
Associate Degree in Nursing - Nursing
Central Piedmont Community College
Charlotte, NC
05-2026
Skills
Documenting behaviors
Monitoring fluids
Collecting specimens
Conducting intakes
Remote Work Tools Microsoft Office Suite, Google Workspace, CRM software
Customer Service: Active Listening, Empathy, Problem-Solving
Communication: Professional Written and Verbal Communication