Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Deas

Charlotte,NC

Summary

Dedicated and detail-oriented professional with experience in customer service, data entry, and healthcare seeking an at-home position. Skilled in providing exceptional service, maintaining accuracy, and managing tasks independently.

Overview

3
3
years of professional experience

Work History

Certified Nursing Assistant

Caring at heart
Charlotte, NC
01.2024 - 12.2024
  • Provided compassionate, person-centered care in a long-term care facility.
  • Gained experience in record-keeping and handling confidential information
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Customer Service Representative

Datanet
Charlotte, NC
05.2022 - 12.2024
  • Provided support to customers via phone, email, and chat, resolving inquiries and complaints efficiently.
  • Managed multiple systems simultaneously to track orders, update accounts, and resolve issues.
  • Maintained a 95% customer satisfaction rating through effective communication and problem-solving skills.
  • Delivered detailed and accurate documentation of customer interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Nursing - Nursing

North Carolina A&T State University
Greensboro, NC
05-2027

Associate Degree in Nursing - Nursing

Central Piedmont Community College
Charlotte, NC
05-2026

Skills

  • Documenting behaviors
  • Monitoring fluids
  • Collecting specimens
  • Conducting intakes
  • Remote Work Tools Microsoft Office Suite, Google Workspace, CRM software
  • Customer Service: Active Listening, Empathy, Problem-Solving
  • Communication: Professional Written and Verbal Communication
  • Vital sign recording
  • Care plan implementation
  • Patient-focused care

Timeline

Certified Nursing Assistant

Caring at heart
01.2024 - 12.2024

Customer Service Representative

Datanet
05.2022 - 12.2024

Bachelor of Nursing - Nursing

North Carolina A&T State University

Associate Degree in Nursing - Nursing

Central Piedmont Community College
Destiny Deas