Destiny Deese
Marshville,NC
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter
Mint Hill, NC
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints and issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Assisted in training new hires to ensure seamless integration into the team.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to boost employee morale.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in the accounting office.
Full Time Associate
Aldi
Monroe, NC
03.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Assistant Customer Service Manager
Food Lion
Monroe, NC
04.2017 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Created schedules for approximately 60 associates that aligned with forecasted sales and within labor restrictions.
- Oversaw accounting operations to include associate training, change orders and deposits and daily and weekly balancing of all monetary transactions.
Education
High School Diploma -
Parkwood High School
Monroe, NC06.2019
Skills
- Customer Relations
- Goal Setting
- Customer Engagement
- Cash Handling
- Training and Mentoring
- Team Leadership
- Empathy and Compassion
- Adaptability and Flexibility
Timeline
Assistant Customer Service Manager
Harris Teeter
05.2023 - Current
Full Time Associate
Aldi
03.2022 - 04.2023
Assistant Customer Service Manager
Food Lion
04.2017 - 04.2023
High School Diploma -
Parkwood High School