Overview
Work History
Education
Skills
Timeline
Generic

Destiny Deese

Marshville,NC

Overview

7
7
years of professional experience

Work History

Assistant Customer Service Manager

Harris Teeter
05.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints and issues.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Assisted in training new hires to ensure seamless integration into the team.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to boost employee morale.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in the accounting office.

Full Time Associate

Aldi
03.2022 - 04.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Assistant Customer Service Manager

Food Lion
04.2017 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Created schedules for approximately 60 associates that aligned with forecasted sales and within labor restrictions.
  • Oversaw accounting operations to include associate training, change orders and deposits and daily and weekly balancing of all monetary transactions.

Education

High School Diploma -

Parkwood High School
Monroe, NC
06.2019

Skills

  • Customer Relations
  • Goal Setting
  • Customer Engagement
  • Cash Handling
  • Training and Mentoring
  • Team Leadership
  • Empathy and Compassion
  • Adaptability and Flexibility

Timeline

Assistant Customer Service Manager

Harris Teeter
05.2023 - Current

Full Time Associate

Aldi
03.2022 - 04.2023

Assistant Customer Service Manager

Food Lion
04.2017 - 04.2023

High School Diploma -

Parkwood High School
Destiny Deese