Destiny Diaz
Salisbury,MA
Summary
Dedicated and results-driven professional with a proven track record in customer service and team collaboration. Adept at leveraging strong communication skills to foster positive client relationships. Demonstrated ability to thrive in dynamic and fast-paced environments. Seeking a challenging role to contribute expertise in enhancing customer satisfaction and driving organizational success.
Overview
6
6
years of professional experience
Work History
Line Cook
Seaglass
Salisbury, MA
06.2022 - Current
- Optimized operations to enhance kitchen efficiency by streamlining prep tasks and effectively organizing workstations
- Enhance customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborate with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Contribute to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
Server
Vinnie’s Beachside Café
Salisbury, MA
06.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess
Capri
Salisbury, MA
12.2021 - 06.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Event Server
Blue Ocean
Salisbury, MA
07.2018 - 12.2021
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Administrative Assistant
Riseboro Community Partnership
Brooklyn, NY
07.2019 - 06.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed filing system, entered data and completed other clerical tasks.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Academy of Urban Planning HS
Brooklyn, NY06.2020
Skills
- Strong communication skills with a keen ability to convey information effectively
- Rapid learner with the capacity to quickly grasp new concepts and adapt to evolving environments
- Thrives under pressure, maintaining composure and delivering results in challenging situations
- Exceptional organizational skills, ensuring efficiency and precision in all tasks
- Detail-oriented approach with a focus on accuracy in work
- Proficient in telephone communication, handling calls professionally and efficiently
- Enthusiastic team player committed to collaborative success
- Unwavering determination and resolve to achieve goals
- Analytical thinking, decision-making, and effective problem-solving abilities
- Demonstrated adaptability to navigate diverse situations and challenges
- Efficient time management, optimizing productivity and meeting deadlines
- Self-confidence in executing tasks and responsibilities
- Upholds honesty, loyalty, and integrity in all interactions
Community Service
Academy of Urban Planning HS, 400 Irving Avenue, Brooklyn, NY, 11237, (917) 435-3851
Timeline
Line Cook
Seaglass
06.2022 - Current
Server
Vinnie’s Beachside Café
06.2022 - 01.2023
Hostess
Capri
12.2021 - 06.2022
Administrative Assistant
Riseboro Community Partnership
07.2019 - 06.2021
Event Server
Blue Ocean
07.2018 - 12.2021
High School Diploma -
Academy of Urban Planning HS