Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Destiny Dorsey

Winter Haven,FL

Summary

Experienced, flexible, hard worker with a wide range of length of skills in multiple areas. Including background in high volume customer interactions, driving sales, reaching company goals, troubleshooting, handling customer complaints, and even operating machinery. Dependable, and easy to work with.

Overview

6
6
years of professional experience

Work History

Hair Stylist

Elite Beauty Professionals
02.2022 - 10.2023
    • Washing, maintaining, coloring hair, installing extensions, recommending and selling salon products, and giving clients their desired look in a professional, comfortable environment.
    • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
    • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
    • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
    • Distributed business cards outside of salon to generate new business.
    • Maintained regular client list and successfully handled walk-in customers.
    • Developed loyal following of clients by providing high-quality services.

Hair Stylist

Elite Beauty Professionals
01.2022 - Current
  • Washing, maintaining, coloring hair, installing extensions, recommending and selling salon products, and giving clients their desired look in a professional, comfortable environment.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Distributed business cards outside of salon to generate new business.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.

Customer Service Representative WAH

SYKES
01.2021 - 01.2022
  • Placing a high number of outbound calls, collecting payments, upselling, handling customer complaints, providing a helpful solution to their problems, checking CPT codes, and issuing authorizations when necessary.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Results Companies
01.2019 - 01.2021
    • Handled customer inquiries and suggestions courteously and professionally.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Answered constant flow of customer calls with minimal wait times.
    • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
    • Collaborated with team members to develop best practices for consistent customer service delivery
    • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
    • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.

Deli Clerk/ Stocker

Publix
01.2018 - 01.2020
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Education

Diploma -

Winter Haven Senior High School
Winter Haven, FL
01.2019

Skills

  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Troubleshooting
  • Typing 44WPM
  • Data entry
  • Active listening
  • Time management
  • Good Attendance
  • Hair styling techniques
  • Appointment Scheduling
  • Detail-orientated
  • Quick Learner
  • Data Entry
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Microsoft PowerPoint
  • Building rapport
  • Typing Speed
  • Goal-Oriented
  • Heavy Lifting
  • Cleaning and sanitizing
  • Workplace Safety
  • Shelf Organization
  • Pallet Jack Operation
  • Order Fulfillment

References

  • Antonio Williams, (863)-305-6592, Former Supervisor
  • Evette Ryals, (407)-723-3305, Former Assistant Director

Timeline

Hair Stylist

Elite Beauty Professionals
02.2022 - 10.2023

Hair Stylist

Elite Beauty Professionals
01.2022 - Current

Customer Service Representative WAH

SYKES
01.2021 - 01.2022

Customer Service Representative

Results Companies
01.2019 - 01.2021

Deli Clerk/ Stocker

Publix
01.2018 - 01.2020

Diploma -

Winter Haven Senior High School

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Destiny Dorsey