Shandria Brooks
Haines City,FL
Summary
Highly motivated and experienced customer service professional with over 20 years of industry expertise. Possessing strong analytical skills and an unwavering attention to detail. A quick learner who thrives in fast-paced environments. A collaborative team player, comfortable interacting with individuals at all levels of the organization and the general public. Known for reliability and dependability, committed to delivering excellence in all aspects of work.
Overview
25
25
years of professional experience
Work History
Hair Stylist
The Shampoo Bar LLC
09.2016 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Independent Medical Courier
KTI Express Courier
11.2013 - 01.2016
- Transporting specimens safely and in a timely manner to appropriate destinations
- Followed routes and schedules efficiently while transporting specimens
- Maintained confidentiality while fulfilling OSHA requirements
- Effective communication with dispatch operators
- Trained new hires on routes, proper use of Mobile Tek courier app, and handling specimens
Cosmetologist/Hair Designer
Maxine’s Hair Salon
08.2006 - 07.2013
- A self-employed entrepreneur who created beautiful hair styles
- Dedication to great customer service
- Listened and understood what the customer wanted
- Ability to accommodate different personalities on a daily basis
Imaging Operator
State Farm
05.2001 - 08.2003
- Analyzed documents in order to produce the appropriate shades and best resolution in scanned reproductions
- Reorganized original documents to be re-filed a conclusion of job
- Input appropriate settings onto scanner computer screen by typing from a keyboard
- Retrieve claims and forms from mail room to enter into system for a paperless environment
Customer Service Professional
Georgia Student Finance Commission
03.2000 - 04.2001
- Provided customer service to students, parents, and school officials on application status
- Reviewed financial aid applications for accuracy
- Prepared loan packet documentation for prospective students
- Occasionally backed up Supervisor with more complex issues such as an irate student and or parent, and provided a resolution
Education
Bachelor Of Science - Writing
Los Angeles Film School - Hollywood
Los Angeles, CAGeneral Studies -
Polk State College
09.2024
Cosmetology -
Ridge Technical School
05.2006
General Studies -
Haines City High School
06.1993
Skills
- Microsoft Word
- Excel
- Powerpoint
- Typing 40 WPM
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State Licensed Cosmetologist
- Men and women haircuts
- Strong leader
- Sales expertise
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
Timeline
Hair Stylist
The Shampoo Bar LLC
09.2016 - Current
Independent Medical Courier
KTI Express Courier
11.2013 - 01.2016
Cosmetologist/Hair Designer
Maxine’s Hair Salon
08.2006 - 07.2013
Imaging Operator
State Farm
05.2001 - 08.2003
Customer Service Professional
Georgia Student Finance Commission
03.2000 - 04.2001
General Studies -
Polk State College
Cosmetology -
Ridge Technical School
General Studies -
Haines City High School
Bachelor Of Science - Writing
Los Angeles Film School - Hollywood
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