Tierney Hudson
Mobile,AL
Summary
Dedicated professional with strong client services and claims negotiation skills. Proven track record in efficiently processing insurance claims, enhancing customer satisfaction, and driving successful outcomes in property damage assessments.
Results-oriented claims adjuster with extensive experience in managing insurance claims teams and resolving complex customer issues. Known for exceptional organizational skills and a commitment to delivering accurate estimates and thorough investigations to support successful claim resolutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hair Stylist
self-employed
Mobile, AL
11.2017 - Current
Inside Insurance Adjuster
Pilot Catastrophe Services
Mobile, AL
08.2017 - 10.2025
- Supplement Adjuster
- Property Desk Adjuster
- 4yrs w/ Pilot Catastrophe (Allstate)
- File Review Pilot Catastrophe (Frontline Insurance)
- Property Insurance/Restoration/ Mitigation
- Wind/Hail/Roof, water mitigation claims etc.
- Writing estimates in Xactimate
- Investigated properties, classified damages and created estimates outlining repair costs
- Gathered and documented evidence to support court proceedings
- Allstate Insurance
- State Farm Property Certified
- State Farm Auto Certified
Watch Specialist
Dillard's, Inc
Mobile, AL
06.2011 - 02.2017
- Sales/watches, visual merchandising, markdowns/transfers, returns/ exchanges, product knowledge, repairs links
- Provided every customer with professional and polite support for sales and service needs
- Processed payments and maintained accurate drawers to meet financial targets
- Assisted customers over the phone regarding store operations, products, promotions and orders
- Maintained current store, product and promotional knowledge to drive consistent sales
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Customer Service Representative
PDL Assistance
AL
05.2008 - 06.2011
- Debt consolidation, payments, arrangements, customer service
- Reviewed accounts to determine payment plan compliance
- Mentored new members on scripts, strategies and company information to maximize performance
- Prioritized accounts based on total amount owed and credit bureau reports
Assistant Manager
PDL Assistance
AL
05.2008 - 06.2011
- Debt consolidation, payments, arrangements, customer service
- Reviewed accounts to determine payment plan compliance
- Mentored new members on scripts, strategies and company information to maximize performance
- Prioritized accounts based on total amount owed and credit bureau reports
Assistant Manager
Shoe Show
AL
02.2005 - 04.2008
- Open/close store, bank deposits, over all sales associates, markdowns/transfer, returns/ exchanges, visual merchandising
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Delegated tasks to team members to optimize productivity
- Completed inventory audits to identify losses and project future demands
Associate Manager
Simply Fashion
AL
01.2002 - 01.2005
- Open/close store, bank deposits, over all sales associates, markdowns/transfer, returns/ exchanges, visual merchandising
- Maintained thorough, accurate and compliant property records for internal and regulatory audits
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Organized and updated schedules to optimize coverage for expected customer demands
Education
Upper secondary education - Occupational therapy
University of South Alabama
Skills
- Client services
- Task prioritization
- Call center experience
- Catastrophe claims
- Claims negotiation
- Customer Service
- Management
- Data collection
- Insurance claims adjusting
- Microsoft Excel
- Grammar Experience
- Mold Remediation
- Loss Prevention
- Microsoft Word
- Contracts
- Property insurance knowledge
- Construction Estimating
- Insurance agencies
- Property damage claims
- Time management
- Organizational skills
- Claims reserving
- Efficiently processing insurance claims
- Problem solving strength
- Credit and collections
- Supervising experience
- 40wpm key typing
- Claims documentation management
- Zoom
- Remote
- Customer relationship building
- Managing insurance claims teams
- Conflict management
- Sales
- Phone communication
- Microsoft Office
- Communication skills
- Adjusting
- Client interaction via phone calls
- Outbound callint
- Property casualty insurance
- Water Damage Restoration
- Structured settlements
- Damages evaluation
- Inside sales
- Xactimate
- DocuSign
- Typing
- Homeowners insurance knowledge
- Computer literacy
- Pricing
- Leadership
- Claim investigation
- Settlements
- Inventory
- Restoration
- Sales Support
- Phone etiquette
- Window
- Microsoft Outlook
Certification
- Oregon license, 18588893, Present
- New Mexico license, 18588893, 01/01/25
- Indiana license, 3952384, 01/01/24
- Idaho license, 18588893, 01/01/24
- Minnesota license, 40908973, 01/01/24
- Montana License, 3002669923, 01/01/24
- Utah License, 964059, 11/01/22
- North Carolina, 18588893, 10/01/22
- Washington license, 1172720, 10/01/22
- New Hampshire license, 18588893, 10/01/22
- Georgia License, 3555579, 10/01/22
- West Virginia license, 18588893, 10/01/22
- Arizona License, 18588893, 10/01/22
- Michigan license, 1157191, 09/01/22
- Oklahoma license, 3002121647, 09/01/22
- Kentucky License, DOI-1227131, 09/01/22
- South Carolina, 18588893, 08/01/22
- State Farm Property Certificate, 07/01/22
- State Farm Auto Certificate, 06/01/22
- Florida home state license, W429506, 06/01/21
- NPN, 18588893
- Texas property/auto license, 2638074, 03/01/21
- Louisiana Property/Auto, 832113, 06/01/19
- Property & Casualty License
- All-Lines Adjuster License
Languages
English
Personal Information
- Willing To Relocate: Mobile, AL
- Authorized To Work: US for any employer
Timeline
Hair Stylist
self-employed
11.2017 - Current
Inside Insurance Adjuster
Pilot Catastrophe Services
08.2017 - 10.2025
Watch Specialist
Dillard's, Inc
06.2011 - 02.2017
Customer Service Representative
PDL Assistance
05.2008 - 06.2011
Assistant Manager
PDL Assistance
05.2008 - 06.2011
Assistant Manager
Shoe Show
02.2005 - 04.2008
Associate Manager
Simply Fashion
01.2002 - 01.2005
Upper secondary education - Occupational therapy
University of South Alabama