Destiny Drew
National Debt Relief
Chesapeake,VA
10
years of professional experience
Dedicated Customer Service and Sales Professional with expertise in building relationships and addressing client needs. Strong communication and interpersonal abilities enable effective service delivery. Organized and dependable, with a proven capacity to manage multiple priorities and contribute to team objectives.
Work History
Account Specialist
1 Year 2 Months- Managed client accounts through debt relief process, ensuring accurate updates and consistent follow-through.
- Reviewed account details and resolved client inquiries with clear, compliant communication.
- Processed payment arrangements and maintained precise records across CRM and account systems.
Remote Customer Support Coordinator
4 Years 2 Months- Coordinated customer support cases, routing inquiries to appropriate teams and ensuring timely resolution.
- Tracked service requests in CRM systems, maintaining accurate records and follow-up status.
- Communicated with customers to clarify issues, provide updates, and confirm resolution details.
Client Services Representative
2 Years 1 Month- Maintained comprehensive account documentation and versioned implementation artifacts to ensure audit readiness and prevent misconfiguration during transitions.
- Orchestrated proactive account check-ins to identify at-risk clients, implementing tailored action plans that drove noticeable retention gains.
Team lead
2 Years 2 Months- Maintained accurate promotional displays and verified pricing compliance each shift, preserving merchandising standards and minimizing customer pricing disputes.
- Coached associates in situational customer service techniques, resolving complex issues quickly and strengthening repeat-customer confidence during peak hours.
Education
Diploma
- Medical assistant
GPA: 3.4
Skills
Data Analysis
Project Coordination
Customer Engagement
Technical Support
Remote Collaboration
Time Management
Conflict Resolution
Expert
Timeline
Account Specialist
National Debt Relief
11.2024 - 01.2026Read More
Remote Customer Support Coordinator
Collection Resolution
07.2020 - 09.2024Read More
Client Services Representative
Atlantic Financial
04.2018 - 05.2020Read More
Team lead
Walmart
02.2016 - 04.2018Read More
Centura
from Medical assistant
Read More
Tallwood High School
Diploma
Read More