Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Volunteering/community service, singing/songwriting, and cooking
Languages
Timeline
Generic

Destiny Ellis

New Orleans,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills!

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Walmart
07.2023 - 02.2024
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Student Assistant

Xavier University of LA
10.2022 - 04.2023
  • Answered incoming phone calls to address questions or transfer to appropriate staff members.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Assisted administrative personnel and professors in providing photocopies and filings.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.

Customer Service Representative

Ross Dress for Less
05.2019 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Office Assistant

Xavier University of LA
08.2019 - 01.2020
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Answered telephones, directed calls and took messages.
  • Delivered messages and ran errands.
  • Copied, sorted and filed records of office activities and business transactions.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Education

Bachelor of Science - Biology Pre-Medicine

Xavier University of Louisiana
New Orleans, LA
12.2023

High School Diploma -

Center Hill High School
Olive Branch, MS
05.2018

Skills

  • Individual and Group Instruction
  • Organization and Prioritization
  • Tutoring and Mentoring
  • Collaborative and Team-Oriented
  • Communicating with Parents and Teachers
  • Written and Verbal Communication Skills
  • Interpersonal and Communication Skills
  • Punctual and Dependable

Accomplishments

  • Made Dean's List 6x
  • Inducted NCNW member
  • Inducted Kappa Gamma Pi member
  • Academic achievement recognition

Affiliations

  • Be The Match Secretary (volunteering)
  • Volunteer Memphis
  • Member, Senior Class Council PR Team
  • Member, Women of Xavier organization

Volunteering/community service, singing/songwriting, and cooking

I began volunteering in summer 2022 but took a hiatus when I had to return back to college to finish undergrad. I recently started investing my time in community service again while I'm in the process of looking for a new job. I realized that I absolutely love volunteering because I love being a pillar to my community. If I'm able to be a resource or provide the resources to better the community, then that's a role I embrace with open arms because of its contribution to my character development. As far as singing, songwriting, and cooking, those are constructive mechanisms I resort to when it comes to expressing my thoughts/feelings and I'm able to channel my emotions in a productive, creative way. I absolutely love to sing, and it's a craft that I took seriously by singing in the church choir and school choir growing up!

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Warehouse Worker

Walmart
07.2023 - 02.2024

Student Assistant

Xavier University of LA
10.2022 - 04.2023

Office Assistant

Xavier University of LA
08.2019 - 01.2020

Customer Service Representative

Ross Dress for Less
05.2019 - 12.2020

Bachelor of Science - Biology Pre-Medicine

Xavier University of Louisiana

High School Diploma -

Center Hill High School

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Destiny Ellis