Destiny Emerson

• Improves client satisfaction and retention by accurately assessing skin needs, developing targeted care strategies, and building nurturing client relationships through attentive service.
• Manages office opening and closing, patient scheduling for multiple estheticians, and tracks inventory to consistently improve office efficiency, quality of care, and customer satisfaction.
• Initiate sales process by scheduling appointments with warm leads; conduct initial consultation; describe skincare lines professionally and with expert knowledge base.
• Building rapport with potential patients; explain product and service capabilities.
• Create client retention by upselling additional products and services.
• Recommend new products and services by evaluating current aesthetic treatment processes.
• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
• Administered treatments to more than 28 patients per week.
• Awarded highest retail sales in Austin's region.

Recommended and sold spa packages and memberships based on client's preferences and needs.

• Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
• Managed front desk by answering phones, scheduling appointments and greeting guests.
• Grew repeat client base through effective marketing and customer service.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Managed over 50 customer calls per day.
• Sold spa memberships to create long term clients.

• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
• Achieved specified sales targets by promoting special treatments, additional services, and products.
• Maintained front desk workstation by keeping it clean and organized.
• Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Organized events and product presentations related to national conferences and conventions.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.