Genesis Soto
Riverside,CA
Summary
Customer focused professional with a successful 7 year career in the Beauty industry. While giving the ability to establish a rapport with guest, gain trust and build a strong and continuous business. Along with collaborative leadership skills to partner with coworkers to promote engaged, empowering work culture.
In addition to being a highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Lead Licensed Esthetician
NakedMD
Chino, CA
10.2023 - Current
- Assisted in training and developing new estheticians on proper techniques, protocols and product knowledge.
- Maintained a clean and safe work environment by following all safety procedures, complying with regulations and adhering to professional standards.
- Performed advanced skin care treatments such as chemical peels, dermaplaning, microdermabrasion, LED light therapy, waxing services and facials.
- Provided clients with comprehensive skin care consultations to assess individual needs and develop treatment plans.
- Managed inventory of spa products including ordering supplies when necessary.
- Conducted follow-up calls to ensure client satisfaction after service was rendered.
- Generated sales reports for management review on a weekly basis.
- Identified potential areas of improvement within the spa's operations processes in order to maximize efficiency.
- Collaborated with other team members to provide exceptional customer service experiences.
Benefit Arch Expert
Ulta
Moreno Valley, CA
10.2022 - 10.2023
- Remove unwanted hair by brow mapping and shaping client’s eyebrows for all skin types.
- Using threading and soft wax techniques to shape clients brows.
- Educated clients on efficient brow maintenance and products to achieve the perfect brow at home.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Knowledge of industry trends and best practices.
- Knowledge of health and safety guidelines and procedures.
- Worked with high attention to detail to complete precise, for the perfect brow.
- Maintained full schedule of appointments.
Clinique Counter Manager
Ulta
Surprise, AZ
01.2018 - 10.2022
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Trained, coached, and motivated team to achieve personal productivity and company goals.
- Performed all stock keeping process and assisted in replenishing all items as per company policy.
- Organized sale events and created eye-catching product displays to attract customers to the counter.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Mira Loma, CA
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Education
Licensed - Esthetics
The Studio Academy of Beauty
Tolleson, AZ05.2021
High School Diploma -
Patriot High School
Jurupa Valley 05.2014
Skills
- Time management
- Customer loyalty
- Scheduling
- Upselling
- Product Knowledge
- Skin Condition Diagnosis and Treatment
- Trend Expertise
- Inventory Management
- Salon Sanitation Oversight
- Licensed Esthetician
- Positive Attitude and Demeanor
- Team leadership abilities
- Licensed Esthetician
Timeline
Lead Licensed Esthetician
NakedMD
10.2023 - Current
Benefit Arch Expert
Ulta
10.2022 - 10.2023
Clinique Counter Manager
Ulta
01.2018 - 10.2022
Licensed - Esthetics
The Studio Academy of Beauty
High School Diploma -
Patriot High School