Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic
MIKAYLA ORTEGA

MIKAYLA ORTEGA

San Diego,CA

Summary

Skincare professional with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. Seeking to expand my knowledge and training of analyzing the skin, providing facial treatments and skin care techniques to give clients the highest quality of service. To provide a safe and welcoming environment promoting the importance of proper techniques individualized for each client. Passionate and growing I would love to be apart of your team!

Overview

10
10
years of professional experience

Work History

Lead Licensed Esthetician

SKIN HABIT LLC
San Diego, CA
10.2022 - Current
  • Preforming a variety of facials that include treatment for the following skin concerns (acne, anti-aging, dull skin, excessive dryness, and pigmentation). Experience in working with facial modalities such as (high frequency, LED celluma light, and microcurrent). In addition to conducting thorough skin consultations and assessments to determine the most suitable treatment for clients.
  • Educating clients on proper skincare routines, and recommending and selling products based on skin concerns and goals to maintain and enhance treatment results. Working with the following product lines (Le Mieux, Image skincare, Bella Schneider Beauty Professional, Face Reality).
  • Experience in multiple services including lash lifts, lash tint, brow lamination, brow shaping, brow tinting, and facial waxing
  • Assisted in training and developing new estheticians on proper techniques, protocols and product knowledge.
  • Budgeting and managed inventory of spa retail products including ordering supplies when necessary.
  • Preforming daily administrative duties, including calling patients, handling patient inquiries, answering phones, assisting with scheduling appointments, communicating with patients via phone, email and text and setting proper patient follow up tasks.

Esthetician

Recovery Science Wellness Center
San Diego, CA
01.2021 - 01.2022
  • Preform customized facials and anti-aging facials using “The Pagani star t-shock” cryo machine.
  • Maintain cleanliness and organization of treatment rooms and equipment. Assisted with guiding tours of facility, and informing new clients of membership deals and packages.
  • Assisted clients in the following treatments for the body (cryotherapy chamber, infrared sauna, body sculpting, normatec compression therapy, red light therapy, and 3-D fit scan).
  • Recommend follow-up visits, services and a home regimen to help clients pursue their skin care goals

SHIFT LEAD/ MARKETING DIRECTOR

HI CRAVINGS (Hawaii)
01.2019 - 01.2020
  • Applied my knowledge of business, and skills of leadership, training, exceptional customer service, and related responsibilities to ensure productive operations
  • Operation management: Handling large quantities and designing of orders that included office orders and specialty desserts and deliveries
  • Strong ability to react and respond under pressure
  • Handled customer complaints, being flexible/adaptable to situations.

CASHIER / CUSTOMER SERVICE

NEX (SAN DIEGO NAVAL BASE)
01.2017 - 01.2019
  • Handled POS transactions
  • Memorization of discounts, sales, pricing, and coupons
  • Closing out/opening duties of register
  • Assisting consumers on sales floor and providing exceptional customer service.

HOUSEKEEPING

Manchester Grand Hyatt (San Diego)
01.2016 - 01.2017
  • Adapted to high demand of guests, learned to work quick effectively and efficiently
  • Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stock room
  • Assisted floor manager in achieving deadlines, inventory, and ensuring top quality service to VIP guests
  • Replaced soiled towels, linen, vacuum, dust, and sanitize thoroughly to ensure the safety, cleanliness, and comfort for all guests.

Social Media Manager

HI CRAVINGS (Hawaii)
  • Received and responded to Instagram messages regarding orders and general customer inquiry
  • Created daily schedules regarding time, location, and menu for the business; promoting views, catching potential new customers and increase sales
  • Assisted team with developing and implementing new social media strategies to increase business
  • Lead, innovated and orchestrated dessert orders during high volume holidays resulting in additional company revenue upwards of $1800.

Education

CERTIFIED LICENSED ESTHETICIAN -

Bellus Academy - El Cajon
El Cajon, CA
12-2019

CERTIFICATE OF COMPLETION - PSI Basic

PSI Certification
San Diego, CA
01.2019

DIPLOMA - Steele Canyon High School

Skills

  • Esthetician
  • Social Media Management
  • Adaptability
  • Time management
  • Training development
  • Sales and Upselling
  • Team Leadership Abilities
  • Marketing and Promotions
  • Skin analysis
  • Client education

Professional References

  • JESSICA KAMANAO, BUSINESS OWNER/ HI CRAVINGS, 808-372-7700
  • HYEWON & MARK GAMBINI, BUISNESS OWNERS/ RECOVERY SCIENCE, HYEWON (619) 871-2127 / MARK (619) 758-8730
  • KRISTY DARRENOGUE, BUISNESS OWNER/ SKIN HABIT LLC, (775) 830-3642
  • HR MANAGEMENT NAVY EXCHANGE, (619) 544-2115

Timeline

Lead Licensed Esthetician

SKIN HABIT LLC
10.2022 - Current

Esthetician

Recovery Science Wellness Center
01.2021 - 01.2022

SHIFT LEAD/ MARKETING DIRECTOR

HI CRAVINGS (Hawaii)
01.2019 - 01.2020

CASHIER / CUSTOMER SERVICE

NEX (SAN DIEGO NAVAL BASE)
01.2017 - 01.2019

HOUSEKEEPING

Manchester Grand Hyatt (San Diego)
01.2016 - 01.2017

Social Media Manager

HI CRAVINGS (Hawaii)

CERTIFIED LICENSED ESTHETICIAN -

Bellus Academy - El Cajon

CERTIFICATE OF COMPLETION - PSI Basic

PSI Certification

DIPLOMA - Steele Canyon High School

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