Destiny Esparza

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Plated and presented all dishes to match established restaurant standards.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained cleanliness and organization of winery facilities to ensure adherence to sanitation standards.
• Set up wine tastings to bring in business and promote special offerings.
• Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
• Anticipated guest needs and provided proactive service.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner
• Arranged and restocked displays and merchandise racks to maintain store appearance
• Resolved and de-escalated issues to address customer concerns
• Assisted with closing duties such as counting money and reconciling receipts
• Resolved customer complaints in a timely and professional manner

• Communicated clearly with servers regarding guest needs or requests

Maintained cleanliness of the lobby area, including wiping down tables and chairs

• Greeted guests and seated at tables or in waiting areas
• Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Developed strong customer service skills by providing efficient and accurate service
• Resolved customer complaints professionally in accordance with company policy