Destiny Faison
Zebulon,NC
Summary
Knowledgeable and dedicated customer service professional. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Concentrix
2021.04 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Responded proactively and positively to rapid change
Medical Appointment Scheduler
UNC Health Care
2019.01 - 2021.04
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns
- Developed strong relationships with referring physicians' offices, facilitating seamless coordination of shared patients' appointments
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
Education
Certified Medical Receptionist (CMR) -
Wake Technical Community College
Raleigh, NC06.2021
Skills
- Verbal and written communication
- Problem-solving skills
- Call center operations
- Inbound phone calls
- Documentation and reporting
- Account management
- Customer Relationship Management
- Multi-line phone talent
- Recordkeeping strengths
- Patient Scheduling
- Payment collection
- Insurance Verification
- Outpatient care
- Insurance claims
- Critical Thinking
- Flexible and Adaptable
Timeline
Call Center Representative
Concentrix
2021.04 - Current
Medical Appointment Scheduler
UNC Health Care
2019.01 - 2021.04
Certified Medical Receptionist (CMR) -
Wake Technical Community College
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